Ela Excellence Resort Belek

“A tale of mixed experiences!”

Although my previous experience at the hotel was almost perfect, this time, my overall experience was mixed. The Lake House Garden View room was pleasant, but facing the street meant dealing with excessive noise and exhaust from passing cars. In terms of dining, the Main Restaurant offered a reas... more

Although my previous experience at the hotel was almost perfect, this time, my overall experience was mixed. The Lake House Garden View room was pleasant, but facing the street meant dealing with excessive noise and exhaust from passing cars. In terms of dining, the Main Restaurant offered a reasonable variety of food, but it was often overcrowded with limited space for non-smokers. The A-la Carte options varied: Galata Beach Pub stood out for its excellent seafood, while La Sofa Lounge Bistro was consistently busy, making it difficult to get prompt service. The service at LA ROUGE PATISSERIE was commendable, with delicious chocolates and ice cream, although the setup at the lounge area could be more efficient. However, LA ROUGE PATISSERIE (MEYDAN) was chaotic, and Ela Anatolian 7/24 disappointed with both food quality and service. The entertainment options were lacking, and while the beach area was usually well-maintained, the service for drinks was subpar. The inconsistency in service levels across different areas of the hotel detracted from the overall experience.

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“If you are not russian think twice!”

It's been a few days since I returned from a trip to Turkey, where my family and I stayed at the Ela Excellence Hotel. From the very beginning, the hotel surrounds you with luxury and attention, and that's fine. But from the very first days, you felt that if you are not Russian, the serving staff... more

It's been a few days since I returned from a trip to Turkey, where my family and I stayed at the Ela Excellence Hotel. From the very beginning, the hotel surrounds you with luxury and attention, and that's fine. But from the very first days, you felt that if you are not Russian, the serving staff looks at you as a second-class visitor, if you are in line at the bar, there were several times when after you said your order, the Russian customers who were waiting after you were served first... The staff at La sofa was pleasant, but Ela Anatolian's staff were particularly unpleasant, let's start with the fact that on the first day, when the waiter came and placed the order in English, we received our first dish after an hour, when the Russian family who came after us managed to order, eat, and leave in that time . Everything changed when I gave one of the waiters money, since then he was always nice, but unfortunately he didn't work there all the time. There was a case when I gave another waiter money, but even during the same meal he tried not to approach us again, but other staff started coming to us and demonstratively showing dissatisfaction about something, walking around the surrounding tables one by one, tidying up and muttering something demonstratively in a language we do not understand , unfortunately, the environment felt particularly unpleasant. Unfortunately, as much as we didn't want to, we had to come back because at that time there were no conditions to eat anywhere else, so the face of one of the staff who worked there changed from a smile to an angry expression when he saw me, it was a particularly unpleasant experience. But the food there is great! The order of the rooms was not so shiny, there were three days in a row when the floor was not cleaned, the same sand felt when walking on our feet as when we left before, the bed linen was changed only when we left money, the refrigerators were scarce and rarely had a full assortment. And it doesn't matter if you have pressed the DO NOT DISTURB button, the staff keeps rushing into the room! So what is it for then? As for the hotel itself, everything is fine, it feels luxurious, everything around is more than necessary. The children's areas are excellent, the children's staff is attentive and kind. Thanks to Leila, who works there, for organizing a surprise for my daughter on the occasion of her birthday. 

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“Average experience this year”

First of all the cleaning was below avarege. We found sand in shower and hair in the bathroom, there was dust on the furniture and the situation was not changed durring the hole 9 days of holliday. Is the second and probably the last time at your hotel. We lost some objects and they just vanish... more

First of all the cleaning was below avarege. We found sand in shower and hair in the bathroom, there was dust on the furniture and the situation was not changed durring the hole 9 days of holliday. Is the second and probably the last time at your hotel. We lost some objects and they just vanished. Last year my son lost a hat and this year my husbands parka was lost from the room and never returned.

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