Imperial Sunland Resort & Spa

“True experience in October 2023”

This was our 1st holiday to Turkey we booked with love holidays selected Imperial sunland resort in Antalya. I am writing a true reveiw of me and my husbands experience. Some good some poor overall we would not revisit this hotel.On arrival reception area quite dark,beautiful comfortable sof... more

This was our 1st holiday to Turkey we booked with love holidays selected Imperial sunland resort in Antalya. I am writing a true reveiw of me and my husbands experience. Some good some poor overall we would not revisit this hotel.On arrival reception area quite dark,beautiful comfortable sofas and chairs nice furniture with lamps and coffee tables,very spacious , the Porto asked us are we English we said yes, we was given the correct room standard with seaveiw the room was clean, there was a fridge in the room but only 2 small bottles of water and 2 tiny cartons of cherry juice.No milk in the room so we could not make a english cup of tea.There was a kettle, tea and sugar.The bathroom was clean but needs some tlc as the grouting around the tiles looks unhygienic there was a piece of toilet roll wedged in the bath panel I thought it was to keep plastic bath panel in place.Balcony was nice a nd clean with fixed clothes dryer. Bedroom lighting not bright enough. Breakfast time was fair but not enough cereal variety.Milk for our tea we had to take from the cereal side from a dispenser so bit of a pain as it was away from the tea making facilities.Food was good always plenty but seemed like everyone needed to get in early not sure why but we always went in about a hour after start of breakfast and start of lunch There only seemed about 6 people in the whole hotel that was English and the hotel seemed very full. The hotel was full of Russians and Germans we found out later in the week that the area Belbi was known for not many English visitors we did not know this when we booked the holiday. Pool area was nice plenty of sun beds, but out side bar around pool lacked on some drinks cokecola the server stated the pump had ran out and broke so we could not have cola drinks around the pool also ice cream was out of the pool area and only available 1 hour per day at 3pm daily. Not good if you have children. Drinks you had to fetch from the pool area bar yourself although the staff did collect the empty drink cartons . Pool plastic green small tables was wiped with cloths but no antibacterial spray used we watched a member of staff dip a cloth in the pool then wipe the table with the cloth I personally found this disgusting. The staff never smiled with people or at people. Lunch time Please make sure your table has been cleaned and clean cutlery placed on it as we went to a table and was unaware it had been used as cutlery was set out and it was dirty cutlery and even when tables was cleaned they just gave them a quick wipe so there was still crumps left on tables they just wipe the table with cloths no antibacterial and all the mess was pushed onto the floor. Food was dropped and not picked up quick enough on one accasion a big piece of water melon was on the floor anyone could slip on it. We personally thought they was short staffed in the restaurant. The hotel is nice needs improvements just a bit more staff and use of antibacterial products.Beds comfortable excellent room cleaning. Perhaps cater a bit more for the English by adding milk in the bedrooms, and , some cans of pop , packets of snack biscuits. Bath robes would be nice too. I would only come back if their was improvements and more British customers its a shame as the hotel has good potential to achieve a 5* If you go bear in mind this is a true reveiw of our experience.

less