Ship Arvia, PO Cruises

Once you have made your booking with Logitravel, you will receive a booking confirmation with 2 booking references, Logitravel's reference and the cruise line's reference. You need to use this last reference to enter P&O's cruise personaliser). P&O offers you a great tool to find everything you need for your upcoming holiday, a Cruises Personaliser that you will find handy to manage your travel information, book unique experiences on shore and book extras to your cruise to make your experience onboard perfect.Also called My P&O Cruises, you can use it up until the embarkation date. You have to log in with P&O's 6 digit booking reference, full name and date of birth that you entered when making your booking. https://my.pocruises.com/mycruise/login

P&O comprehensive new protocols are there to protect the health and wellbeing of all guests and crew and include plans tailored for each ship. To manage medical needs, including dedicated cabin capacity for isolation should this be required. All protocols have been supported by the UK Government, Department for Transport, Cruise Lines International Association (CLIA, the world’s largest cruise industry trade association), EU Healthy Gateways and public health agencies. These protocols on board will be clearly set out and easy to follow. Everyone on board will be required to adhere to them and will cover several aspects including the wearing of face-coverings, testing and social distancing if required (requirements may change). Any guest failing to comply with these new procedures will be asked to disembark the ship, with the costs for their journey home at their own expense. It is understood that those with certain pre-existing medical conditions or of a certain age may experience more severe symptoms should they contract Covid-19 (coronavirus).  We strongly recommend that you review the UK Government guidance before making travel arrangements; this can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/people-at-higher-risk/whos-at-higher-risk-from-coronavirus/.Unfortunately, P&O will be unable to accept guests who require supplementary oxygen, medical ventilatory support or Dialysis. This change has been made to follow new industry procedures for the protection of everyone on board. If you have any existing medical conditions, we advise you to discuss your travel plans with your doctor.These protocols will be in place until government guidance changes and P&O will adapt and evolve accordingly. The framework of enhanced protocols outlined on our website has been supported by the UK Government; Department for Transport; Cruise Lines International Association (CLIA, the world’s largest cruise industry trade association); EU Healthy Gateways and public health agencies. We will continue to work with the highest levels of government and scientific advisors to continually review our health protocols. 

It is mandatory for all UK guests to have suitable travel insurance cover in order to cruise with P&O Cruises to cover unforeseen incidents before your holiday, while travelling or while you’re away.Normally travel insurance would cover the cancellation of your holiday, stolen belongings and medical treatment. Please make sure you have the right level of cover and that your insurance provides full cover for a cruise holiday, the full length of the trip, all of the destinations you’re visiting  (you can choose a worldwide cover to be sure). Also, you should ensure that your policy includes cover for travel, cancellation and curtailment, you must declare any pre-existing medical conditions, and read each policy thoroughly to make sure you have the cover you could need. When travelling with P&O Cruises, your insurance has to include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19. On the day of embarkation, your insurance documents will be checked at the terminal. Boarding will be denied, at your own expense, for anyone without appropriate cover. 

A P&O's Future Cruise Credit (FCC) is when P&O Cruises turn the money you’ve paid towards a holiday into a credit,  almost like a voucher. This means your holiday fund stays where it is and can be used towards a future cruise. All guests with a holiday cancelled due to the cruise line's extended pause will automatically receive a 125% FCC.  This can be used on any new booking made before 31 December 2021 for any holiday on sale during that period. Once you have received an email to say you can use your FCC online, you can use it against any new cruise booking and can also redeem FCCs for all guests travelling on the booking. Please contact us for more information and help regarding Future Cruise Credits. Our agents will be happy to help you.

To smoke or vape using electronic cigarettes is not allowed indoors of any P&O Cruise ships, nor the staterooms rooms and nor balconies. But you may smoke only in designated smoking areas.

From Southampton:The ship will depart Southampton for sailing int the late afternoon (approximately 4-5pm). Specific departure times will be confirmed once you are on board.Passengers should ensure they check in as per the time provided on their E-Ticket to ensure they are on board to attend a safety drill which is carried out prior to departure.There are recommended check in times stated on your ticket, which not only help to avoid congestion at the terminal but also ensures that everyone has time to check in and embark the ship and locate their cabin prior to departure. The time that check in closes will be also stated on your ticket and travel summary documents, which are available from the Cruise personaliser approximately five to six weeks prior to departure.From Ports of Call:The departure time will depend on your itinerary. Specific departure times will be confirmed once you are on board. Typically the ship docks to allow either a full day (from approximately 8am - 4pm) or half a day (approximately 8am - 1pm / 1pm - 4pm) in the port. These are approximate timings, you may have a shorter or longer duration in port. 

Yes, P&O Cruises are still running and operating but please note that  Arcadia, Aurora, Azura and Ventura scheduled cruises have been cancelled until the end of August 2021 and on Britannia and Iona until the end of September 2021. But instead P&O Cruises are doing short Mini UK cruises in Summer 2021 that you cannot miss out on!

No, P&O Cruises are not what we would call an All-Inclusive cruise line that includes all drinks on board but you will always enjoy full board, spectacular entertainment, children's clubs on family-friendly ships, luxury accommodations, great service and more. Drinks at the bar have an extra cost but prices are competitive and you can book a P&O drink package onboard.