Esplendor By Wyndham El Calafate

“Good hotel!”

Nice hotel. Very helpful staff. Spacious lobby. Close to town (on a small hill). Rooms can get warm but fans are available at the front desk if requested. Basic hotel - very comfortable. Beautiful views of the lake from our room. We were family of 4 in 2 rooms during a Backroads hiking trip.

“Very good”

Nice hotel but a little bit further out from where the city main boulevard is. A nice ten min walk so not too bad. Luxurious feel to the hotel due to the decoration in the lobby. Was there over NyE and they had a very expensive menu and event so we didn’t partake in that.

“Ok hotel. The other reviews are accurate”

The reviews are accurate other than the one outlier that says it is the best place ever ! An ok hotel. Too hot and no air con ( they did provide a fan ). Pillows lumpy . Bed comfortable. Reception nice. Bar mostly unmanned and a trauma when they find someone. Breakfast ran out of bacon. The ... more

The reviews are accurate other than the one outlier that says it is the best place ever ! An ok hotel. Too hot and no air con ( they did provide a fan ). Pillows lumpy . Bed comfortable. Reception nice. Bar mostly unmanned and a trauma when they find someone. Breakfast ran out of bacon. The begrudgingly made some more. Prior day was cold. At dinner we wanted a burger ( on the bar menu ) but the bar was empty and unmanned so we asked to have it in the restaurant ( which was mostly empty ). Yes fine. Next person comes along. 2 burgers please. You can only order that at the bar. Mouth dropped. They did in the end agree. It is 10 min to town which has a nice selection of restaurants. 15 min back uphill so not a quick pop out to eat out after a long excursion. It is provably the best option in town but I would prefer a lesser option closer to the centre as the walk is quite lengthy. The glacier is worth a visit.

less

“OK hotel”

We stayed here for 3 nights. It’s a nice hotel with friendly staff. It’s the small things that bother me like on the 2nd floor at the elevator only the up button can be pressed. At breakfast, at 09:00 when we came for breakfast the eggs were cold. The next day we had a pickup at 07:10 and they sa... more

We stayed here for 3 nights. It’s a nice hotel with friendly staff. It’s the small things that bother me like on the 2nd floor at the elevator only the up button can be pressed. At breakfast, at 09:00 when we came for breakfast the eggs were cold. The next day we had a pickup at 07:10 and they said breakfast starts at 06;00. I guess nobody told the kitchen staff. They only put out the food at 06:25 and the eggs were cold. The 3rd day we went down at 06:20 and everyone still had to wait for them. And guess what, the eggs were cold. The rooms are nice and you have a nice view from the room to lake Argentina.

less

“Missing the luxury”

The hotel shows well in pictures but is getting tired. The rooms are small and do not have air conditioning which was a challenge. You can open your window but may not get wind and may instead hear noises from venues around the hotel. The towels were old, worn and scratchy, the pillows were terri... more

The hotel shows well in pictures but is getting tired. The rooms are small and do not have air conditioning which was a challenge. You can open your window but may not get wind and may instead hear noises from venues around the hotel. The towels were old, worn and scratchy, the pillows were terrible and there were limited toiletries and no tea kettle or coffee maker. For a ‘luxury’ hotel it was missing ‘the luxury’. Some of the desk staff were quite nice but others were definitely lacking in customer service. They treated us like we were an inconvenience and were not particularly welcoming. We had arrived ahead of the strict 2 pm check in time but were given keys anyway, and after we returned from lunch in town we were scolded for already having our keys because they ‘never give them ahead of check in’. I like another person’s review where they indicated that the desk staff acted like they were running a hostel and not a hotel, and another where they suggested the staff were demoralized. This rang true. We had originally booked a return here after our hiking trip but cancelled and stayed elsewhere in El Calafate.

less