Arbolar Casas De Montaña

“Beautiful place. Great customer service.”

After many years as a traveler, I must say that what I appreciate the most of any hotel is how customer-centered and aware of their guests' needs they are. It's a hard-to-find quality, as many hotels treat customers as if they were getting a burger in a fast food chain restaurant, where there are n… more

After many years as a traveler, I must say that what I appreciate the most of any hotel is how customer-centered and aware of their guests' needs they are. It's a hard-to-find quality, as many hotels treat customers as if they were getting a burger in a fast food chain restaurant, where there are no options or exceptions but what it is offered. Arbolar is a refreshing exception. I'll explain.I'm a very tall person, much taller than average. During our check-in, the hotel owner expressed to me her concern: I would not comfortably fit in the shower. She was right: even though there's a bath tub, you would have to start to duck if you're any taller than 6'2". So she offered me to change me to a different room - which was smaller, but the bathroom roof was higher. We spent but one night in that room. Next morning, she was still concerned that we wouldn't be comfortable, so she offered to move us to one of the houses, at no extra charge. The house was just beautiful, and incredibly comfortable, luminous, with every amenity you may need for your vacation. Room service is also very good, discrete, and unobtrusive. My only criticism is that for the price they could offer breakfast. They do offer to provide breakfast which is prepared by a third party. We used this option once, but it was a let down. You'd be much better off fixing your own breakfast or getting one in town. Overall, I was very satisfied with this place, and I would recommend it highly.

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