Araks Hotel Complex

“Perfect stay in the heart of Gyumri!”

The location is ideal, right in the center of Gyumri, just a short walk from all the main attractions, cafes, and beautiful old streets. The staff were incredibly kind and helpful, always ready to assist with anything. I’ll definitely stay here again next time I visit — highly recommend to anyone l… more

The location is ideal, right in the center of Gyumri, just a short walk from all the main attractions, cafes, and beautiful old streets. The staff were incredibly kind and helpful, always ready to assist with anything. I’ll definitely stay here again next time I visit — highly recommend to anyone looking for comfort and authentic Armenian hospitality!

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“Good feedback”

Its clean in the rooms, the atmosphere is also good one, and the location is near the center, also the food is tasty so I would recommend to stay here

“Warm, comfortable, and family-friendly.”

The staff made us feel right at home. Clean rooms, cozy atmosphere, and perfect for a family stay in Gyumri. Amazing cuisine, amazing staff, clean.

“Good Value”

I am always objective with my reviews, and so, accounting for the presumably very low season price, I will give a 4/5, however, I should first note, that the main reception staff (aside from the younger man) were generally miserable and unfriendly the entire time (and I stayed 10 days having extend… more

I am always objective with my reviews, and so, accounting for the presumably very low season price, I will give a 4/5, however, I should first note, that the main reception staff (aside from the younger man) were generally miserable and unfriendly the entire time (and I stayed 10 days having extended by a further 5 to focus on some online administration). I would have been inclined to perhaps give 5/5 had they been polite and helpful, however, they would never smile, and would respond and approach you as if you were a burden to them, living as an uninvited guest in their own personal home...this is who it felt for the entire duration of my stay. Aside from the aforementioned issues regarding etiquette; for the price paid, the economy room was good. The WiFi was strangely terrible though and basically didn't work almost the entire time (though this may just be the corner economy rooms), and the shower basin was completely blocked most of the time too. Additionally, the heating wasn't really functioning (in the middle of winter), so the room would be too cold for most, however, I did like the room regardless. The bedroom area is on a mezzanine accessed via very steep stairs, and although totally unsuitable for most and very dangerous indeed, it felt very cosy nonetheless and private, and the ensuite, irrespective of the drainage issue was sufficient and new and there always seemed to be hot water. The room contained a clothes rail, sofa, side table and TV. Housekeeping was offered each day with fresh towels, slippers and bathroom amenities, and those staff were very polite. Overall, for the price I paid (between £13.50-£15.50) via an online booking agency, the value was very good and the included breakfast was of a good standard too, however, as already mentioned, the hotel reception etiquette was bad, and though there seemed to be a pool and sauna, these were not mentioned at all, nor anything else about the hotel whatsoever. The general feel was rather unpleasant, but the value was still decent overall. I wouldn't stay again, however, for a few nights maximum it might be ok for most people. Friendliness really makes a big difference in the hospitality sector.

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