Armenia Marriott Hotel Yerevan

“Excellent Stay Marred by Unaddressed Guest Behavior in Executive Lounge”

This was my second stay at the Marriott Yerevan. My first visit in December 2023 was excellent — I spent three weeks at the hotel and had a wonderful experience. This trip the hotel and staff were once again outstanding, with one notable exception. Repeat Incidents in the Executive Lounge Unfortu… more

This was my second stay at the Marriott Yerevan. My first visit in December 2023 was excellent — I spent three weeks at the hotel and had a wonderful experience. This trip the hotel and staff were once again outstanding, with one notable exception. Repeat Incidents in the Executive Lounge Unfortunately, my otherwise positive stay was affected by repeated rude behavior from a male guest (accompanied by his wife) in the Executive Lounge. On two consecutive evenings, this guest from Los Angeles rudely bumped into me without apologizing and treated the lounge staff in a condescending and verbally abusive manner — barking orders, snapping their fingers, and speaking to them disrespectfully. This created an uncomfortable environment for other guests, including my family and young children. I reported the issue to lounge staff and later to a hotel manager. After insisting that I want Marriott to do something about this so I did not have to confront him myself, I was informed that the couple are the parents of one of the building’s owners, which apparently limited the hotel’s ability to address the situation. I strongly recommend that Marriott (not local hotel management) establish and enforce clear standards of conduct for all guests, including those with ownership connections, to ensure a respectful environment for everyone. A letter warning these people from Marriott Corporate would be a minimum first step. Positive Aspects of Our Stay (5-Star Hotel & Staff) Despite the above, the hotel’s Armenian staff remained consistently professional, warm, and helpful throughout our stay. Highlights included: Room: We stayed in the same room as I was in a couple years ago during a previous stay. The room was exactly the same. The bed was comfortable and the housekeeping team did an excellent job. The décor feels a bit dated, so I hope to experience one of the updated rooms the on a future visit since the hotel is working to renovate the whole hotel. Restaurant (3rd Floor): We had breakfast here each morning for the greater variety and beautiful views. The food was consistently excellent, with fresh, high-quality options. The real maple syrup, local jams, and honeycomb were particularly appreciated. The only minor suggestion is that the bacon was slightly undercooked by international standards. Executive Lounge: Pleasant space with a buffet breakfast, evening happy hour (5:30–8:00 pm), and a lovely balcony overlooking Republic Square when weather permits. The selection was sufficient, though more limited than the main restaurant. Pool: The pool and surrounding area are large, clean, and well-maintained — a real highlight during the summer months with a full-service bar and family-friendly atmosphere. Staff: The team was outstanding. Special thanks to the Director of Rooms and front desk team, who worked hard to resolve our lost luggage issue with the airline after eight days. Their persistence and thoughtfulness (including sending a honey cake for our son’s 10th birthday) made a big difference. In summary, we had many positive experiences thanks to the dedicated and friendly staff. I hope Marriott will implement clearer guest conduct policies so future visitors can fully enjoy the high standards this property offers. My family has greatly enjoyed our visits to Armenia and would like to return to and recommend the Armenia Marriott Hotel Yerevan.

less