Best Western Congress Hotel

“Central location”

Busy, centrally located hotel. Very noisy and room not large but clean and comfortable.

“A Very Solid 4 Star Stay”

4 to 4.5 stars actually. Professional, efficient check-in, though the hotel does not have a proper ie safe bus drop zone at it’s front door. There are actually 2 lifts, though only one is immediately evident at the front desk. We were in room #414 from 19 May, for 3+1 nights, as part of an Adventu… more

4 to 4.5 stars actually. Professional, efficient check-in, though the hotel does not have a proper ie safe bus drop zone at it’s front door. There are actually 2 lifts, though only one is immediately evident at the front desk. We were in room #414 from 19 May, for 3+1 nights, as part of an Adventures Abroad tour group. The std room is small for two persons each with world travel suitcases. Only one suitcase stand is then supplied. Why? The room was clean and quite practical. The secured room safe was used. The kettle, etc was appreciated. The bathroom shower was one of the best of 22 nights of recent touring in this region. The towels were larger and soft. There was a heated towel rail too that could be turned on or off = very rare. The vanity sink was of a good size AND it had a plug mechanism BUT that sealed plug still leaked. Do hotel managers ever read these reviews AND then action maintenance? The best hotels actually have an old fashioned paper form in the room; so that departing guests can flag such opportunities for improvement. Very useful room lighting which unfortunately is not a given in too many 4-5 star hotels worldwide. The hotel is in a good near CBD location but any front rooms will have traffic noise; especially if you want some fresh outside air. The window does open. The air con though, even with the window shut, had a useless thermostat and the coolest the room ever got was 22-23 C. The too thick continental quilt was then too hot. Once you enter the overly security crazy, wifi password, the data speed was good. Breakfast was of a high standard BUT precooked hot food was not then being kept at a food safety hygiene, appropriate temperature. The burners were not always burning AND those containers need to be pre-heated BEFORE cooked food goes into them. On Friday 22 May at 08:30 NONE of those burners were actually alight ! Having worked as a compliance auditor; these things are obvious / easily fixed issues. The hotel can arrange a pre-paid (helpfully by card) airport transfer for 9000 Dram.

less