Holiday Inn & Suites Sydney Bondi Junction, An Ihg Hotel

“Australia Day - City convenience 10/10”

Perfect property if requiring quick, efficient public transport options into the city especially on Australia Day with City road closures during such an event. Appreciated the room upgrade from Tram who was professional and friendly. Room was clean, well equipped with a comfortable King bed. The se… more

Perfect property if requiring quick, efficient public transport options into the city especially on Australia Day with City road closures during such an event. Appreciated the room upgrade from Tram who was professional and friendly. Room was clean, well equipped with a comfortable King bed. The secure parking on site made this overnight stay to enjoy events in the City and Circular Quay a no-brainer. Price point is fair, reasonable for Bondi Junction. Well done Holiday Inn

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“Honest Review”

Parking an issue, not enough spaces. Had to park in a loading dock. Room was good, but air conditioning did NOT work. Tried all options on the controller with no luck. Be in a room in the middle of winter in a jumper and being cold wanting a shower to warm up is NOT acceptable. Shower was good with… more

Parking an issue, not enough spaces. Had to park in a loading dock. Room was good, but air conditioning did NOT work. Tried all options on the controller with no luck. Be in a room in the middle of winter in a jumper and being cold wanting a shower to warm up is NOT acceptable. Shower was good with warm/hot water thank goodness. Fridge freezer was frozen. Needs attention and not rely on location. Location to Westfield was very good and only like 2 minutes away.

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“Room Entrance and Smell”

This was not the most amazing stay but also not the worst. We came for a festival and were able to drop our bags because we arrived before 2pm which was check in. This was a plus, and the location to centennial park was great. When we arrived back, having not checked in, the doors were closed from … more

This was not the most amazing stay but also not the worst. We came for a festival and were able to drop our bags because we arrived before 2pm which was check in. This was a plus, and the location to centennial park was great. When we arrived back, having not checked in, the doors were closed from 8pm with a doorbell to request entrance and a phone number to call. We did it a few times and no one answered for about 15mins until we were let in. Whilst waiting there was also another person who said they had not been able to enter either. Check in was easy, but once we entered our room there was a very strong cigarette smell. We tried opening the windows and turning the aircon on but nothing was working. My partner went downstairs to request a room change but all rooms were full. A member of staff did come and spray the carpet which helped for about 20mins but the cigarette smell came back. When checking out we stated again that the smell was bad and were offered no compensation for the evening. Other than entering and our room smell, all other aspects of our experience were very pleasant.

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“Extremely poor initially”

This report should be read in 2 halves. Our arrival was terrible. One of our worst experiences anywhere in the world simply trying to gain access and checked into a hotel. The front and rear doors are locked at 8pm each evening. If you have already checked in your card affords you access. However i… more

This report should be read in 2 halves. Our arrival was terrible. One of our worst experiences anywhere in the world simply trying to gain access and checked into a hotel. The front and rear doors are locked at 8pm each evening. If you have already checked in your card affords you access. However if you are arriving for check in, you either have to ring the intercom or phone a number. We tried both - neither worked! The intercom literally didn’t operate at all and the number we dialled went unanswered on 3 occasions. Finally on the 4th occasion someone called Steven answered. He gave the usual long winded introduction to corporate phone calls and didn’t seem to grasp the fact we had been trying to access the hotel for over 10 minutes. I cut his speech short and instructed him to come and let us in immediately. We saw him approach the door some distance off - sauntering along without any sense of duty to his employer or us as paying customers. His general attitude was terrible - he didn’t offer to help my wife with her bag and literally wandered back to reception and carried on dealing with another customer. That’s fine - happy to wait my turn but when he engaged him in conversation about his plans for his holiday methods of transport etc I could see Steven intended punishing us for being curt with him on the phone and at the door. He eventually allocated us a room which clearly was the ‘punishment’ room. Filthy dirty, window catch broken so all the street noise filtered in. Following morning we met the general manager Simon who apologised immediately moved us rooms and wrote us a nice apology note. The rest of our stay was fine and uneventful a typical Holiday Inn perhaps a little on the dated side. We saw on the evening of our arrival whilst Steven was spending time engaged with the other customer- a bicycle with associated clothing and footwear propped up behind the reception desk also a Pink blanket. Quite clearly his bike - looked like something one might expect in a one star hotel not a Holiday Inn. Perhaps Steven is not suited to customer service rolls.

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