Direct Hotels - Pavilion And Governor On Brookes

“Great place, Great Staff”

Everything required was without fault l. Great staff easy to deal with and just happy with a great sense of humour. The 1 bedroom unit was priced fantastically and got the early check we required. Thanks for your efforts team. I will definitely be stay there again very soon..

“Excellent Value”

On arrival I was met by a gentleman at reception who has the most exceptional customer service. Extremely helpful and friendly. I arrived a little early and the room wasn’t quite ready yet however still able to utilise the booked undercover car space. The room was lovely and clean and has everyth… more

On arrival I was met by a gentleman at reception who has the most exceptional customer service. Extremely helpful and friendly. I arrived a little early and the room wasn’t quite ready yet however still able to utilise the booked undercover car space. The room was lovely and clean and has everything you could need. The bed and lounge were very comfortable. Ample clothes storage in the walkthrough wardrobe leading to the bathroom that has a nice large shower. During my stay I accidentally locked myself out of the apartment after hours. A quick phone call with the lovely lady who answered and the gentleman I met at reception previously had another key ready for me within 5 minutes . Nothing was too much trouble and both staff members were so very patient and understanding. Would definitely stay again.

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“Close to city.”

Arrived at location and was greeted by the most professional, courteous, informative, and helpful staff member I have came across. This gentleman’s customer service focus was exceptional. Advised we were upgraded to a 2-bedroom apartment which was located just down the road. Apartment was spacious,… more

Arrived at location and was greeted by the most professional, courteous, informative, and helpful staff member I have came across. This gentleman’s customer service focus was exceptional. Advised we were upgraded to a 2-bedroom apartment which was located just down the road. Apartment was spacious, bright and well appointed. But it did have some issues which are fairly consistent in these types of establishments where the apartment owners do not carry out any maintenance to fix problems or add some features that make a place more attractive, comfortable, and homely. There was a stale in the apartment and all the rooms were sparse and bare, with pictures only in the bedroom. The lounge was a bit grubby and could do with a steam clean or replace it completely; the roller blind in the bathroom was broken (was stuck and couldn’t close for privacy); a horrible smell came from came from the bathroom cabinet when the doors and drawers were opened; the wash basin drain trap was broken (missing completely) and the plug was missing; the shower head rail was very loose, the front door was really, really squeaky and the fan in the bedroom was also very squeaky at low speed. I didn’t want to put the A/C so had to endure the fan speed on medium throughout the night which didn’t provide for a restful sleep. Seriously, how hard is it to fix these problems. If the accommodation is good people are more likely to return. In saying this, I did not relay the issues I found with the hotel management, so in fairness, I cannot put any blame on them because they did not have the opportunity to address my issues. The hotel is just north of the city and in a good location, although the area is quite busy. It wasn’t an overly bad apartment and had some good points, it just needed a bit more attention to detail. Make up your own mind if you think this place is worth staying at. For my point of view, I would stay here again to give them another try.

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