Sofitel Brisbane Central

“Great Hotel In Brisbane CBD”

The Sofitel Brisbane Central is in the Central Business District of Brisbane, well positioned and of the 5 star standard as expected of a Sofitel. The ground floor area hosts a general bar and sitting area, where I believe snack style food is available as well all the customary drinks, and alongsid… more

The Sofitel Brisbane Central is in the Central Business District of Brisbane, well positioned and of the 5 star standard as expected of a Sofitel. The ground floor area hosts a general bar and sitting area, where I believe snack style food is available as well all the customary drinks, and alongside that is the hotel's signature restaurant Bistro Suzette. As well as being somewhat fancy, this is also a very comfortable and relaxing environment.

less

“Three Night Stay in a Premier Suite Room 1201 : CAN DO BETTER”

This was our 2nd stay at the Sofitel Brisbane since November 25. It was a vastly different experience. And the 2nd time round was over the ANZAC day weekend was disappointing to say the least. We reserved a Suite Room which was listed at around $500 per night. Since we used our suite night upgrades… more

This was our 2nd stay at the Sofitel Brisbane since November 25. It was a vastly different experience. And the 2nd time round was over the ANZAC day weekend was disappointing to say the least. We reserved a Suite Room which was listed at around $500 per night. Since we used our suite night upgrades we paid less. But the fact remains that at that price one would expect Lounge access to be included. It is not. We had lounge access since we were Platinum tier members. But it is not this that we found significantly different. Between late November 2025 and late April 2026, the lounge services have been dumbed down so much , We have decided that we will not stay there again. The Lounge is a make shift Lounge : in other words the street facing breakfast area becomes the lounge in the afternoon. The last time we stayed, the afternoon tea had some choices including some savory sandwiches etc, this time there was one type of cake repeated on 2 of the 3 days and very pale scones and jam The coffee comes out of a machine that is often not working or has run out of milk: I will upload the pictures from Sofitel Wentworth where we stayed on the 2 and 3rd May so you can see what the difference in offerings and service. It was only one week apart and I think the F&B team from Brisbane needs to review what they are doing and possibly take a trip to Sydney to see what the Sofitel Wentworth and Darling Habour ( Stayed there on Australia day Weekend 26)offer at afternoon tea and evening Canapes and Drinks. The Hotel seems to oversell the Lounge access rooms, so many guests are left standing in line or have to leave and come back. The staffing levels were dismal, and the overall experience was under whelming to say the least. Sofitel Wentowrth does not allow kids under 12 after 5 pm . Sofitel Brisbane has kids running around or being noisy at evening Canapes and Drinks. Not Good. Each guest is offered 1 serve of hot canapes served to the table and a servery where cheese and dips and some fruit is available to self serve. The Wine and beer is self serve. 1 red wine on offer ! In contrast, Sofitel Wentworth the following weekend has a carvery with a Chef on standby, and hot and cold canapes in the self serve counter as well as excellent staffing levels. The Breakfast is in the main dining area and is extremely busy and often chaotic. Again in contrast to all of the other Sofitels we have stayed in, where breakfast is in the Millesime Club Lounge. The Room was renovated and nice but the bathroom is still the old bathroom and the toilet seemed to give out a pong like it was blocked somewhere down stream. The Check in and check out was straightforward. We Wish the team all the best but I really do believe that Sofitel Brisbane have started taking their guest for granted and would need to do some serious naval gazing to fix what was working quite well in November 2025.

less