The Westin Brisbane

“The best in Brisbane”

Once again had a great stay at The Westin Brisbane. The pool area is the best in Brisbane and you can't beat the location. Huge shoutout to Faye at the front desk, she is incredibly friendly, very helpful and made check-in a breeze. Staff like her make all the difference! Highly recommend for a r… more

Once again had a great stay at The Westin Brisbane. The pool area is the best in Brisbane and you can't beat the location. Huge shoutout to Faye at the front desk, she is incredibly friendly, very helpful and made check-in a breeze. Staff like her make all the difference! Highly recommend for a relaxing city getaway. Can't wait to come back

less

“Service, style, and a dangerously good swim up bar”

This was my second stay at The Westin, and it did not disappoint. The staff could not have been more accommodating if they tried and the quality of service at every turn was exceptional. Big shout out to Josh on the swim up bar at the pool, his personality created a welcoming atmosphere where fello… more

This was my second stay at The Westin, and it did not disappoint. The staff could not have been more accommodating if they tried and the quality of service at every turn was exceptional. Big shout out to Josh on the swim up bar at the pool, his personality created a welcoming atmosphere where fellow travellers from all over the world were able to meet, trade stories, and enjoy his dangerously good coconut margaritas. I can’t imagine why you would want to stay anywhere else when visiting Brisbane, we will certainly be looking for any excuse to return in the future.

less

“A few service lapses, however still an enjoyable stay. Bar closed by 10pm both evenings however.”

The hotel location is convenient, in the CBD and a short walk from the station. Whilst it doesn’t have views of some of the other hotels, the design and friendly service make this a really good city hotel option in Brisbane. The service in particular is a highlight, being genuinely warm. Check-in … more

The hotel location is convenient, in the CBD and a short walk from the station. Whilst it doesn’t have views of some of the other hotels, the design and friendly service make this a really good city hotel option in Brisbane. The service in particular is a highlight, being genuinely warm. Check-in was welcoming and informative, with great recognition as a Marriott Gold (kindly upgraded to a High Floor Club Room). Arriving mid morning, my room understandably wasn't ready however pleasantly I received a text message within the hour advising it was. It was also a lovely gesture providing access to the club lounge meantime. The hotel is very well appointed and maintained throughout, with a few minor maintenance issues in the corridor of my floor - a large gap under the fire escape door, resulting in a draught and loud whistling noise and a stained carpet (see photo). The room was spacious, well-appointed with a good level of housekeeping. The first room assigned did however have an unpleasant odour from the drain in the bathroom, however a room change was well handled. A few design issues with the room including lack of free plugs at the bedside and the “reading light” having the brightness of a search light (see photo). As is common place in Marriott chains post-Covid, the minibar wasn't stocked - instead, a menu with a very restrictive number of packages available to order which fail to consider those with allergies. The bathroom had a rain shower nozzle and standard one, however the pressure and temperature regulation was a bit fiddly. The towels were quite coarse. Sleep quality was good. Whilst there are blackout curtains, an eye mask was provided as well as ear plugs. There was some nearby construction noise however didn’t find this detracted from my stay. Dinner at the hotel restaurant was, on the whole, very good. The layout is nice, with an open kitchen. Service was friendly and attentive. The menu was well signed for those with allergies or dietary needs. The starter and main (pasta) were excellent, however disappointingly the creme brulee was very 'gritty' and visibly crystallised. Upon highlighting this, the waitress was apologised and the item was removed from the bill. Disappointingly, the hotel’s only bar was closed by 10pm on both nights of my stay. On the first, last orders were called at 10pm despite around 10 guests still in the bar. On the second, after dinner I passed by the bar and attempted to order a drink take to my room and was told the bar had already closed (before 950pm). Upon being advised I could order room service instead - which would incur a 'tray' fee - I asked to speak with the Duty Manager. The reason provided for the early close was "the system was being updated”. It was unclear why this was scheduled during operating hours, and I queried why a simple paper‑based fallback wasn’t in place. I also noted that the bar had closed early the previous night, which the manager was unaware of. While an apology and a complimentary glass of wine was provided, the fact remains that the bar closed more than an hour early on both evenings in what is supposed to be a hotel with full facilities. The hotel swimming pool area was nice and well laid out. The pool bar opens from 12pm, however hadn't been cleared properly from the prior day - the morning I visited a large number of used glasses sitting off to the side of the bar. In all, still an enjoyable stay. Hopefully the few lapses can be addressed.

less