Crystalbrook Flynn

“Crystalbrook Flynn Also Ticks All The Boxes!!!”

What can I say but top quality! All the Crystalbrooks seem this way. Although Crystalbrook Riley did seem to have slightly better service and amenities, everything else such as the location, atmosphere, and the rooms was outstanding at Crystalbrook Flynn. The modern design paired with the ocean vie… more

What can I say but top quality! All the Crystalbrooks seem this way. Although Crystalbrook Riley did seem to have slightly better service and amenities, everything else such as the location, atmosphere, and the rooms was outstanding at Crystalbrook Flynn. The modern design paired with the ocean views made the stay feel effortlessly luxurious. Staff were friendly and attentive, and the overall vibe was relaxed yet refined. It’s clear that Crystalbrook Flynn holds its own within the group, and I’d happily stay again next time I’m in Cairns. My room was clean, and the noise level was pretty quiet, even though there were plenty of people staying there.

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“Good clean hotel but with a few design faults and flaws.”

The hotel is quite new and very clean and comfortable. Reception staff were vary helpful and friendly. However, the hotel is not without its flaws. Bedroom lighting was incredibly poor - the only room with lights bright enough to read by was the bathroom. For some reason they consider one hand … more

The hotel is quite new and very clean and comfortable. Reception staff were vary helpful and friendly. However, the hotel is not without its flaws. Bedroom lighting was incredibly poor - the only room with lights bright enough to read by was the bathroom. For some reason they consider one hand towel to be sufficient for two people. We asked for a second each day which was quickly supplied - but then had to repeat the request every day of our stay. Breakfast was chaotic! Coffee machines that were totally inadequate for the number of guests and repeatedly required attention from over-worked and insufficient staff. One would expect these to be plumbed in rather than reliant on repeated refills of water from jugs. The overall range and quality of food was generally below the standards we experienced elsewhere on our tour of Australia. There is no egg station offering omelettes for example. Also, management of the buffet to keep items stocked up was lacking - we waited 10 minutes for butter for toast on one occasion for example. On the other hand, when we raised a specific issue directly with the restaurant manager, she was quick to address our concern very speedily and to our satisfaction.

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“It's Ok, but not the Crystalbrook we are used to”

We have stayed at many properties in Cairns as it was our go to destination during the pandemic. We always said, when we returned that we would stay at Flynn because it looked amazing, but unfortunately it really didn't live up to the expected hype. The property is two towers, one of which was loca… more

We have stayed at many properties in Cairns as it was our go to destination during the pandemic. We always said, when we returned that we would stay at Flynn because it looked amazing, but unfortunately it really didn't live up to the expected hype. The property is two towers, one of which was located on the esplanade. We thought booking a Harbour View room we would end up right on the esplanade, but we were in the tower behind - with the only access to ground floor being via the stairs. We were not impressed with that, as we would have preferred direct esplanade access. We did have a Harbour View, if you looked beyond but our downward view was of a car park, dirty old buildings etc. It wasn't a great first impression. The room itself is nice, but the bathroom is really designed quite poorly. The shower leaks into the bathroom sink area meaning it always felt wet & damp. There were just 2 towels provided and 1 floor mat, no hand towels or anything else, a disaster really because it meant that you were having to either ration the shower or ration the towels at some point. We thought for a luxury property, and having stayed at other Crystalbrook properties this was pretty poor, not too mention every time you went into the bathroom you everything felt damp because of the water coming out of the shower. Bed was comfortable as were the pillows, but the bathroom was really a let down for us. For context, we also stayed at another property on this trip & rated the other much higher, despite it being a significantly older property. We didn't encounter any staff really, so I can't speak for their service level. What I will say is it really is a design flaw that the foyer is a set of stairs & a very tiny accessible lift. Everyone arriving would have luggage, so stairs really isn't the best option. Would we stay again, probably not. We found the Bailey to be a far better property and value for money.

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