Novotel Surfers Paradise

“Five Years Running. The Best Family Resort in Australia.”

Five Years Running. The Best Family Resort in Australia. We have just wrapped up a special 8-night stay at the JW Marriott Gold Coast with the whole family, and it continues to be the highlight of our year. This is our fifth year in a row, and we have already booked in for next year. Our family h… more

Five Years Running. The Best Family Resort in Australia. We have just wrapped up a special 8-night stay at the JW Marriott Gold Coast with the whole family, and it continues to be the highlight of our year. This is our fifth year in a row, and we have already booked in for next year. Our family has been visiting this resort for close to 30 years now, and we are bringing our third generation of children through. It never disappoints. The lagoon pool is one of a kind. There is nothing else like it in Australia. It is immaculately maintained, the kids never want to leave and love the snorkelling - it is a huge part of what makes this resort feel like a real holiday. A big thank you to Scarlet, Harry and Keegan in the pool area for always making it such a great space for families. The dining across the resort was outstanding again. Citrique and the breakfast team go above and beyond every morning. Thank you to Jeki, Gina, Jackie, Jenjira, Sitari, Alex, Kate, Impsen, Chef Paul and Chef Selva for making every meal feel special. At Misono, Sous Chef Albert ran a fantastic sushi-making class for the family, which was a real highlight for the kids. Chanel, Meg and Steven at the front office made everything seamless. And a special mention to Sena, Nadia and Denise in housekeeping for keeping our rooms spotless throughout and the nighttime chocolates. What sets this report apart is the people. The staff genuinely remember you year after year, they care, and they go out of their way to make families feel at home. It is the reason we keep coming back, and the reason we have already locked in next year! If you are looking for a family resort on the Gold Coast, this is the one.

less

“Great Hospitality”

First trip to Australia and we stayed here for four nights as our first stop. We had arrived at noon and Nathalie was very helpful in finding us a room for an early check in, after learning we had just flown 20 hours and were anxious to settle in. Although our original room assignment was on a hi… more

First trip to Australia and we stayed here for four nights as our first stop. We had arrived at noon and Nathalie was very helpful in finding us a room for an early check in, after learning we had just flown 20 hours and were anxious to settle in. Although our original room assignment was on a higher floor, this room was lower, but still had a view of the pool and the ocean. The room was large with a firm bed, although the pillows were quite soft. The bathroom also had plenty of room with a very large shower. The balcony was small and narrow, but it was still pleasant to be able to sit outside, especially in the morning with coffee. A mini fridge was included and this was the only hotel among several we encountered that had a self-service ice machine, which was handy. The pool area is lovely, with the choice of both a salt water and fresh water. But it was crowded on the weekends and there were a lot of children... a lot of unsupervised children who yelled, did cannonballs and made a nuisance of themselves. I understand this location is marketed as a family resort, so this should be expected, but it would have been nice to have one small area that was for adults only. At first, I thought the location seemed a bit remote from Surfers Paradise, but there is a close by tram stop that takes you right there and it was actually quite pleasant not being around the crowds along the touristy strip. It was a 10 minute walk to the closest beach, which was a different vibe entirely from the pool area. We enjoyed our stay overall and would recommend this hotel.

less