Peppers Noosa Resort And Villas

“Great resort but need better housekeeping”

The resort is in a fantastic location, close to the beach and Hastings Street, making it very convenient for dining, shopping, and relaxing by the ocean. The breakfast is excellent, and the restaurant offers delicious food. The rooms are spacious and well-equipped with all necessary amenities. The … more

The resort is in a fantastic location, close to the beach and Hastings Street, making it very convenient for dining, shopping, and relaxing by the ocean. The breakfast is excellent, and the restaurant offers delicious food. The rooms are spacious and well-equipped with all necessary amenities. The two swimming pools and steam room are great additions and enhance the overall experience. However, the housekeeping service has noticeably declined. It seems the resort may be employing inexperienced staff, and there appears to be little supervision or quality control. During our 8-night stay, we were entitled to a midweek clean. On the scheduled day, the cleaner arrived at 2 pm while we were having lunch. I asked her to return a bit later, but she said she couldn’t as it was her last room. We agreed to reschedule for the following day at 2 pm, but no one showed up. I had to remind the receptionist before the cleaning was finally completed. Unfortunately, the quality of the cleaning was poor — the bed linen had visible stains, the floor was not properly cleaned, and the rubbish bins had not been emptied. Overall, this is an excellent resort with great facilities and location, but the housekeeping standards are declining each year, which is disappointing and needs improvement.

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“Tired resort in need of maintenance”

This was our second stay at Peppers Noosa. While the buffet breakfast was good. That’s where things ended for us. The resort has not changed in the 8 years since our last stay. I’d describe its current state as mutton dressed as lamb - aged well on the outside but inside the apartments are tired, d… more

This was our second stay at Peppers Noosa. While the buffet breakfast was good. That’s where things ended for us. The resort has not changed in the 8 years since our last stay. I’d describe its current state as mutton dressed as lamb - aged well on the outside but inside the apartments are tired, dark and poorly maintained/cleaned. They are in desperate need of a lick of paint, new carpeting or flooring and more regular and higher quality housekeeping. We reported the toilet in our apartment malfunctioning twice in order to have it fixed. While the staff were friendly and pleasant, there were regular breakdowns in communication particularly around how regular the housekeeping service should be. The TV in the living area was connected to Foxtel but no free to air channels which was strange. TV in main bedroom has terrible reception and could not connect to internet or streaming services. I also don’t understand why resorts in QLD don’t include fly screens on doors - some people like fresh air instead of stale air con, but it’s impossible to leave doors open because of the bugs and no screens. I’ve stayed in plenty of hotels and I’ve never known a 4 star resort to claim that they only provide weekly housekeeping and that guests need to ask for more toilet paper and fresh towels. That needs to be better communicated on check in. For the price you pay and being located high on a hill, this resort is simply not worth the price tag and I’m sure there are better places to stay

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