The Playford Adelaide Mgallery

“Playford Hotel Adelaide”

Our room was well appointed and comfortable. The highlight though was the Luma Restaurant, the meals were excellent and the staff attentive including the Chef who came to the table to explain what was being served. I would also like to compliment the trainee waiter (Jost?) who had provided great pe… more

Our room was well appointed and comfortable. The highlight though was the Luma Restaurant, the meals were excellent and the staff attentive including the Chef who came to the table to explain what was being served. I would also like to compliment the trainee waiter (Jost?) who had provided great personal service. Note, our room faced south therefore we had a view of a car park roof, north facing rooms would look over North Rd and the entertainment precinct and parks

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“Good hotel in a good location”

Comfortable and well located hotel on Adelaide’s North Terrace . Good breakfast and comfortable rooms.

“Four stars Australian, 2.8 stars international”

A 'good' hotel in Australia is a specific category. We don't have a tradition or culture of service ( as they do in Asia or the U.S ) so in this light I write this review. This hotel has a modern art noveau design which is beautiful and enjoyable every time you enter. The room was beautiful and has… more

A 'good' hotel in Australia is a specific category. We don't have a tradition or culture of service ( as they do in Asia or the U.S ) so in this light I write this review. This hotel has a modern art noveau design which is beautiful and enjoyable every time you enter. The room was beautiful and has a restful restricted colour palette. The bed was comfortable. The bathroom is beautiful and the toiletry products are high end and plentiful. The armoir/bar/ coffee station was well equipped and when we asked for green tea as it was absent they supplied it right away. The pool/gym in the basement is clean and well appointed. The gym is particularly well eqipped. I wish the spa ran for longer than a few minutes but it was deep and a good hot temperature. Like many high end businesses these days there is an over reliance on self serve. I was sent an on line check in form before arrival. The form listed me as 'Mr' and did not allow me to alter incorrect details including its claim that my email was incorrect. This was the exact same email they sent the form to so it couldn't have been wrong. Upon arrival the staff were nice but a little befuddled when I asked for my breakfast buffet to be charged to the room before my bags were delivered as it was still being cleaned. After a little mild panic I was provided with a note to sign for the charge to the room. Unlike Swiss hoteliers who 'paddle fiercly underwater while appearing to glide smoothly along the surface, Australians let you see every frisson of perturb, alarm and confusion. We have no sense of the 'performance' of service in this country. The breakfast buffet was nice but neither the food nor the coffee was hot. The buffet is up a flight of stairs and a tight space so no one with mobility issues could access it themselves. Upon arrival I was given a piece of paper containing two QR codes: one for room service menu and th other to join the loyalty program. I scanned the menu code but it kept sending me to the wrong site. When I called downstairs to get help the assistant suggested I try another code at which point I explained that now their system was causing me 'work' and I had not come here to do work. Amazing I had to articulate that. A menu was sent up to the room within minutes. I wonder if asking the customer if they want a printed menu at check in might give the guest more choice. I discovered when talking to two ladies in the pool that I was paying $200 more a night than they. This leaves a bit of a bad taste in my mouth. The other time I paid this much was at the Marina Bay Sands, a far more luxurious hotel. All in all on my adapted Australian scale of 'she'll be right' service, I enjoyed this hotel very much. If you are looking for affordable five star service in a three star hotel try the Mandarin Oriental in Kula Lumpar. It's the best service I have ever had and I've had the good fortune to stay at some incredible places across my life. So I give this hotel 4 stars Australian, 2.8 stars international.

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