Barossa Weintal

“Fantastic establishment”

Fantastic establishment! Rooms are awesome and the staff are second to none! The best location in the world famous Barossa Valley. So yourself a favour and visit, stay awhile and take it all in

“Great value Barossa overnighter.”

Our first stay here and very good value. Updated bathroom and nicely appointed living/sleeping area. Complimentary refreshments and Netflix/Stan were a bonus. Very comfortable bed. We'll definitely make this our go to for future Barossa trips.

“Great location and comfortable stay, but service consistency needs improvement”

We recently stayed at the Mercure Barossa Valley and overall had a pleasant experience. The location was excellent, providing a great base for exploring the region, and our room was lovely, clean, spacious, and very comfortable for a family stay. One feature we particularly appreciated was the in-… more

We recently stayed at the Mercure Barossa Valley and overall had a pleasant experience. The location was excellent, providing a great base for exploring the region, and our room was lovely, clean, spacious, and very comfortable for a family stay. One feature we particularly appreciated was the in-room laundry facilities. Travelling with children often means plenty of washing, so having a combined washing machine and dryer in the room was incredibly helpful. As a suggestion, it would be beneficial to provide simple operating instructions, perhaps via a QR code, for guests who may not be familiar with combined washer-dryer units. A special mention must go to the receptionist who checked us in. Unfortunately, I didn't catch her name, but she was exceptionally friendly and provided a warm and genuine welcome that immediately made us feel at home. The breakfast team were also fantastic, including the chef, who was welcoming and attentive. Unfortunately, our experience with another staff member, Caitlin, was disappointing. Prior to arrival, I phoned the hotel to request an early check-in due to our flight arriving early. I completely understood that an early check-in could not be guaranteed, as it is simply a request, but the interaction left me feeling as though I was being a nuisance for asking. It was an unpleasant experience that unfortunately stood out. I believe the same staff member assisted me at check-out, and the interaction was equally disappointing. Despite there being no other guests waiting, there was no greeting, acknowledgement, or enquiry about how my stay had been. After typing on the computer for some time, the only words spoken were "checking out?" before taking the key and ending the interaction. A simple "How was your stay?", "Have a safe trip", or "We hope to see you again" would have made a significant difference. It's unfortunate that one negative service experience can overshadow so many positive interactions. The majority of the staff were excellent, particularly the check-in receptionist and the breakfast team. However, as frontline employees represent the face of the hotel, I believe there is an opportunity for additional customer service and people skills training to ensure guests receive a consistently warm and welcoming experience. Overall, the hotel itself, the room, and most staff members were great, but the inconsistency in customer service impacted my overall rating.

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“Whilst the accommodation was both comfortable and modern the restaurant has recently been altered and not thoroughly checked .”

Comfortable accommodation let down by Restaurant problems. The online hotel information suggested the wifi password was in your key card folder - it wasn't so one had to walk to reception to find out. The restaurant was closed on a bank holiday and then the hot breakfast food was most certainly not… more

Comfortable accommodation let down by Restaurant problems. The online hotel information suggested the wifi password was in your key card folder - it wasn't so one had to walk to reception to find out. The restaurant was closed on a bank holiday and then the hot breakfast food was most certainly not hot, due to alterations I was told.

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