Adina Apartment Hotel Melbourne

“Great stay at the Adina”

Enjoyed a very pleasant stay at Adina Queen Street. The reception team provided faultless service, making check in and our overall experience seamless. Our apartment style room was spacious and comfortable, which is always our preference, and we were lucky to have one with a balcony. While the TV … more

Enjoyed a very pleasant stay at Adina Queen Street. The reception team provided faultless service, making check in and our overall experience seamless. Our apartment style room was spacious and comfortable, which is always our preference, and we were lucky to have one with a balcony. While the TV and a few appliances were a little dated, it’s clear upgrades are already in progress. The location is excellent, with plenty of restaurants and cafes nearby, making it easy to explore the area. We would happily stay here again.

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“Friendly. Value. Embrace.”

This is a well-located good apartment hotel. It could easily be so much better. Communication efficiency issues within the hotel prevent it walking it’s talk. Reception staff are constantly and respectfully in damage control, trying to explain away multiple lapses in service delivery. It must b… more

This is a well-located good apartment hotel. It could easily be so much better. Communication efficiency issues within the hotel prevent it walking it’s talk. Reception staff are constantly and respectfully in damage control, trying to explain away multiple lapses in service delivery. It must be so frustrating for the good people who are trying to do their best. We had a lovely spacious, clean, tidy apartment on an upper floor overlooking the city for 3 nights. Ours had a small balcony that was standing room only. The view was spectacular but there was no balcony furniture. We froze on our first night. The thermostat had been adjusted down. There are no blankets in the cupboard. We asked for blankets. It was written down. None came. We asked again. They came. We asked for the Chamomile tea to be replenished. None came. Our apartment was meant to be serviced. Fresh towels were delivered but the bed was left unmade twice. We asked that the bed be made and it was. We were happy with a ‘Green Clean’! The TV didn’t work. All stations were “unsupported video format”. A staff member came to fix it. He could ‘get’ three stations. He arranged for a maintenance technician to fix it the next day. Nothing had changed. Reception explained that no technician visited and that they were experiencing issues with signal density compatibility and that they were attending to it. Visiting past reviews suggests that it’s been like this for some considerable time. Just be up front from the start. TV service for us is not a game changer, but it became another irritation. We were out most of the time. The space is so good. The bedroom is spacious. For us the bed was too firm, but tastes vary. The bathroom is spacious and very functional. Shower pressured varied but it was generally good. The bathroom floor tiles are textured and not slippery. There’s so much to like about this Adina apartment hotel. The heated pool looked great. The gym was fine. The staff were very good, but they need to talk with each other and know what’s going on at their hotel. They need to own it. Systems technology upgrades in large buildings can be challenging but they need to happen quicker, much quicker. Existing TVs, while once possibly cutting edge, are now seriously dated. New screens need to cope with a high density signal and be at least streaming compatible. We like the Adina brand. It’s our third stay here. It offers a great location, spacious apartment living, 24/7 reception and a secure, safe and quiet environment. A litany of relatively minor recurring issues impacted our stay. There is though, work to be done.

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