Imagine Marco

“Great stay, Great Service”

Once again had a fantastic stay at Imagine. Great facilities, well located to arts, Southbank and supermarket. Thank you Henry and team for being so attentive. Highly recommend J Howlett

“Recommend highly. Clean, tidy, well positioned hotel.”

Junior Suite - 2 bedrooms, 1 bath, full kitchen. Stairs up into hotel presented a little bit of a challenge for luggage. There is an accessibility entrance with lift. Front reception attended by friendly and helpful staff. Two towers, elevators up, quick availability. Hallways were clean and ti… more

Junior Suite - 2 bedrooms, 1 bath, full kitchen. Stairs up into hotel presented a little bit of a challenge for luggage. There is an accessibility entrance with lift. Front reception attended by friendly and helpful staff. Two towers, elevators up, quick availability. Hallways were clean and tidy. Suite was freshly cleaned (could smell the products), nicely decorated, modern bathroom and kitchen in great condition. Rooms were ample for our needs (2 people staying). Convenient location with a grocery store, BWS, and restaurant within a short walk. Ubers were easily accessible. CBD, convention centre, SouthBank, Southern Cross - all accessible within a 10-20 minute walk. We had a very enjoyable stay and will stay again. Please note there is a $150 security. I was confused upon leaving as the charge appeared on my card briefly (despite leaving the rooms clean and tidy), but it was a hold and not a charge - and resolved (disappeared from transactions) swiftly. Recommend highly.

less

“Over-promised, under-delivered....”

My family (2 adults, 1 child) spent three nights here as the base of our Sydney to Melbourne holiday road trip. Initially, I was very impressed by the look of the main lobby / reception area. It was especially nice that we had a dedicated car parking space as well. This initial impression was howev… more

My family (2 adults, 1 child) spent three nights here as the base of our Sydney to Melbourne holiday road trip. Initially, I was very impressed by the look of the main lobby / reception area. It was especially nice that we had a dedicated car parking space as well. This initial impression was however quickly replaced by one of disappointment and frustration once we unpacked the car. We had been given a room on the 40th floor (very nice!), but found that the first lift we got in only went to level 36??? After asking reception whether there was another lift, we were informed that we were in the west tower, not the east... a little point that would have been helpful upon arrival. We then spent close to 10 minutes waiting for the lift to our floor (along with many other people), as one was out of order, leaving only one in operation. Eventually, we got to our room to find that access to the second bedroom was barred thanks to a locked door. An initial request to gain access was ignored / forgotten about (we waited 30 minutes), until I called again to ask for someone to come to the room to unlock the door. At this time, I also made a request for two extra towels, which was never followed through on. Other disappointments included an empty conditioner dispenser (refilled by housekeeping on request), a non-operational shower gel dispenser (which housekeeping promised to replace the next day and never did), a non-operational bedside light, no coffee machine (not even instant sachets available on arrival), cheap appliances (TV, kettle, toaster in particular), and full-flush was not working on the toilet. To top things off, as the parking roller door is kept closed most of the time (I assume for security reasons), opening of the door on arrival is dependent on reception being aware of your return and manually allowing access. On one occasion, I had to walk into reception to ask for the door to be opened, at which time the staff looked surprisingly at the monitor, apologised, and opened the door. Despite all of the above, I will say that overall things were very clean and tidy, the location was brilliant, and comparatively the cost was great. Would I stay here again...? Probably not, unfortunately. As the title suggests, the Imagine Marco over-promises, but under-delivers.

less