Mantra On Little Bourke Melbourne

“Well positioned well appointed friendly staff - a perfect place to stay in Melbourne”

We can't say enough good things about this hotel. The room was very spacious with a kitchenette, living area with large flat screen tv and separate bedroom area and well appointed bathroom with lovely products. Towels were replaced daily and bins emptied. Everything was spotless and the bed was … more

We can't say enough good things about this hotel. The room was very spacious with a kitchenette, living area with large flat screen tv and separate bedroom area and well appointed bathroom with lovely products. Towels were replaced daily and bins emptied. Everything was spotless and the bed was very comfortable. The staff were all very friendly and helpful especially when my husband had to be taken to hospital in the middle of our last night there. The young man on duty rang for an ambulance and stayed with us until it arrived and I was assured that I could remain in the same room for as long as necessary. The staff constantly checked to see if they could be of any assistance and their considerate behaviour made a very difficult situation a bit more bearable. We would recommend this hotel to anyone wanting a comfortable stay in the heart of Melbourne yet in a quiet part of the city centre and we would definitely stay there again if we go back to Melbourne.

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“Location”

Location was good , reception staff were good however the man at the breakfast was a bit rude only greeted some guests but not others and I found the breakfast was overpriced for what was there . I won't be returning to stay here .

“Some good some bad”

Great location, walking distance to CBD I suspect this is the reason most people stay here. Positives are a super fast lift to each floor we never waited more than 3 seconds , great staff reception team excellent they work really hard and do a great job. The breakfast restaurant does a fresh/tasty … more

Great location, walking distance to CBD I suspect this is the reason most people stay here. Positives are a super fast lift to each floor we never waited more than 3 seconds , great staff reception team excellent they work really hard and do a great job. The breakfast restaurant does a fresh/tasty and curated choice for a buffet ( same every day but excellent quality so it gets away with this) beautiful atmosphere in the restaurant very comfortable place to dine and enjoy the passing people and movement. Staff at the restaurant also excellent, loved the daily newspaper to flick through whilst dining. Apartments spacious really huge so loads of room to unpack and use. Bathrobes appreciated. The negatives are bigger issues that this property cannot easily solve- the apartments in the building are individually owned and leased back to MANTRA and this becomes clear when you look closely at the lack of care and maintenance of the corridors and public areas that need painting, carpeting and decorating, also the apartments whilst huge need carpet,paint, new tv's , cleaner sofas, a refreshed kitchen. The apartments will only be as clean as the time the staff are given to clean them, not enough time means they are tidy not spotless which is not ok especially with kitchens. The washer/dryer is unusable we are not stupid people, we researched the operating manual and the cycles take hours terrible choice.Not offering apartment servicing is unacceptable and poor reception has to handle these enquiries. We would not stay again based on this truth. There have been several reviews about the fire alarms and this happened during our stay as well. As we have travelled around Australia and the world we notice that apartments/hotels have a sign in kitchens and tell guests on arrival that if there is careless/or misuse of the kitchen that results in a fire alarm that the guest will pay for the fire brigade to attend and a fine. It is simply unacceptable to mis manage an evacuation on a regular basis without changing what you do.

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