Hotel Heffterhof

“Treated me like family”

I write this review on the last day in my room at the Heffterhof Hotel in Salzburg. I started my stay here with my family on a tour, but got sick with COVID on the night we arrived. From the following day, as my family had to continue on back to our country, the Heffterhof Hotel staff cared for me … more

I write this review on the last day in my room at the Heffterhof Hotel in Salzburg. I started my stay here with my family on a tour, but got sick with COVID on the night we arrived. From the following day, as my family had to continue on back to our country, the Heffterhof Hotel staff cared for me like family. From management to the front desk, from the kitchen to the cleaning staff, everyone pitched in and went out of their way to make my stay and recovery as comfortable as possible. This service required way more effort than the normal guest as I had no family there to help me. But they checked in on me and brought me food and drinks. They brought tissues and extra towels. They ordered food out for me when the kitchen was closed. Instead of being treated like someone in quarantine, I felt like a member of the family being helped back to health. Customer service is always important in the hospitality business, but when things are going really badly for the guest, the kind of support I received at Heffterhof Hotel means everything to you. Thanks so much to all the staff at Hoffterhof Hotel!

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“convient stay”

stayed there already a few times during the last years as it is located opposite my parents home. They keep continuing the same good level of service so you always know what to exspect. Rooms and hotel is really clean and well cared for though the room amenities are more 3 than 4 star, staff very f… more

stayed there already a few times during the last years as it is located opposite my parents home. They keep continuing the same good level of service so you always know what to exspect. Rooms and hotel is really clean and well cared for though the room amenities are more 3 than 4 star, staff very friendly and helpful. But it is mostly a Seminar hotel and not mainly for tourists so thats ok. Though there are tourists as well as there is a big parking lot, quiet location and a bus stop opposite with a direct bus right into the center of the city. In my opinion the best thing is the breakfast with a big selection of everything.

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“Mixed experience - no aircon and room not made up - organic breakfast was interesting”

My wife and I had a mixed experience with this hotel. Our tour group arrived quite late (circa 10pm) and the lady on reception had stayed on to receive the group, however when we reached our room it hadn't been made up from the past guests, there were two empty drink cans in the room, a full bin, o… more

My wife and I had a mixed experience with this hotel. Our tour group arrived quite late (circa 10pm) and the lady on reception had stayed on to receive the group, however when we reached our room it hadn't been made up from the past guests, there were two empty drink cans in the room, a full bin, one of the toiletries dispensers was on the floor and the bed was unmade. I went back down to reception and was told they had one spare room which we accepted, although it wasn't as spacious as the original room and the bathroom wasn't as good, but as no staff were available to service our original room we took it as we were tired and it was getting late. There was no aircon in the room and they provided a fan which ended up breaking and they replaced it the next day. The only way to cool down the room was to open up the windows...fortunately we were round the side of the hotel and there wasn't much outside noise, however we did spot a huge bug on the curtains, which I managed to trap and throw out of the window...not the most relaxing way to arrive after a long journey. The (second) room was of a decent size with a safe, wardrobe, fridge, although no separate drawers for clothes...we were only there for two nights so largely lived out of the suitcase. The TV on the wall was very small and tea / coffee facilities are NOT included in the rooms. Due to the change of rooms the lady on reception provided a kettle and some coffee sachets. The hotel breakfast was focused on locally sourced produce, and the hot buffet was pretty decent, but we found it odd that the juice selection had no orange juice (as clearly oranges are not grown locally) and instead there was various root / fruit options, but the dispensers were small and kept running out (we were a large group of 50 so it was hit and miss what was available). The hotel is located around 2 miles outside of the city, although it is served by a local bus that stops directly opposite the hotel and for which the hotel provides tickets as part of your room rates, so no extra to pay. The staff were very helpful in that regard. Overall a mixed experience...disappointed our room was not made up, and the change of room late at night was far from ideal, and the lack of aircon was also a frustration given the hot weather at the time. Staff were great and the local bus connections were really helpful. The parking opposite the hotel is free of charge too, so perfect for those accessing the hotel by car or coach.

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“Good hotel outside the center and for parking”

Good hotel outside the center and for parking Good hotel for people arriving by car. About 10 minutes by bus from the city center. The hotel gives free tickets for the bus. Staff is very friendly and breakfast was great. The room had a nice balcony and was very quiet, but the bathroom could have b… more

Good hotel outside the center and for parking Good hotel for people arriving by car. About 10 minutes by bus from the city center. The hotel gives free tickets for the bus. Staff is very friendly and breakfast was great. The room had a nice balcony and was very quiet, but the bathroom could have been cleaned better. Overall good for people who drive there.

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