Neuhaus Zillertal Resort

“Excellent Ski Hotel”

Booked a package ski deal with a group of Friends and this hotel looked nice on the website. Nice, it was amazing for a Ski hotel.!!! 4 pools, saunas steam rooms and half board. Food great, loverly staff and a quieter end of Mayrhofen not far from lifts ( short bus ride or walk) New spa is amazing.… more

Booked a package ski deal with a group of Friends and this hotel looked nice on the website. Nice, it was amazing for a Ski hotel.!!! 4 pools, saunas steam rooms and half board. Food great, loverly staff and a quieter end of Mayrhofen not far from lifts ( short bus ride or walk) New spa is amazing. Would highly recommend. Will go back in the summer.

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“Neu Haus is the best”

We have been there many times and they never disappoint. The rooms are large with plenty of storage space to '"move in" for a two week stay and always clean. The staff are always knowledgeable, polite and always willing to help. The food is always incredible with plenty of choices to satisfy eve… more

We have been there many times and they never disappoint. The rooms are large with plenty of storage space to '"move in" for a two week stay and always clean. The staff are always knowledgeable, polite and always willing to help. The food is always incredible with plenty of choices to satisfy everyone including kids. The new wellness area they recently added is absolutely the best. Everyone needs to experience this hotel for themselves.

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“Our waitress Alina was amazing, great hotel!”

Amazing hotel overall! Room was great, facilities were amazing. The waitress Alina (I hope I've spelt her name right) was amazing. She went above and beyond for us, including making a lovely birthday table decoration. The only bad thing about the hotel was that tap water was free the entire time, … more

Amazing hotel overall! Room was great, facilities were amazing. The waitress Alina (I hope I've spelt her name right) was amazing. She went above and beyond for us, including making a lovely birthday table decoration. The only bad thing about the hotel was that tap water was free the entire time, apart from at dinner, where you are charged 3.50euros. For tap water that is usually free, this felt very steep and greedy of the hotel to make us pay at dinner time. Especially as the hotel gives our water, teas and juices for free at all times in the spa. Otherwise, the hotel was great. Would go back.

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“Nice hotel but with some reservations”

This was our third stay at the Neuhaus Hotel, and while we enjoyed our visit, we left with a few reservations. What the hotel does exceptionally well: The spa is outstanding — genuinely 5‑star. The facilities are beautiful, the relaxation areas are superb, and the sauna master delivers excellent… more

This was our third stay at the Neuhaus Hotel, and while we enjoyed our visit, we left with a few reservations. What the hotel does exceptionally well: The spa is outstanding — genuinely 5‑star. The facilities are beautiful, the relaxation areas are superb, and the sauna master delivers excellent infusions that are a real treat after a day on the slopes. Breakfast is also top‑class, with a huge variety of fresh, high‑quality food that really sets you up for the day. The hotel itself is a charming, historic Austrian building, very well maintained inside and out, and it has a warm, lively atmosphere with guests of all ages enjoying the space. The staff are friendly, attentive, and speak excellent English. Service in the dining room was consistently good, and the team worked hard to keep everything running smoothly. Our room was a little old‑fashioned and quite basic, but as we had booked a standard room, we had no major complaints—it was clean and the bed was comfortable. Where things fell short: Dinner was disappointing this year. We felt the standard had dropped noticeably compared to last year, which was a let‑down as the food had been one of the reasons we chose to return. One of the desserts was so bland I couldn’t finish it, and I’m not a fussy eater. The gravy was far too salty, and the soups were weak. On the positive side, the salad bar and the selection of fresh breads were excellent. Another issue was our late arrival. The hotel had been informed in advance, and we requested some food as we knew we would miss dinner. Unfortunately, nothing was left in the room—not even water. This was the first time in an Austrian hotel that we arrived late and weren’t provided with at least a small plate of food. Our “dinner” ended up being leftover snacks from the flight, which was disappointing. Finally, on our last day, after checking out, we asked if we could have a quick shower before our 15:30 shuttle. We were told it would cost €15. For returning guests, this felt unnecessary and a bit penny‑pinching. Most hotels offer this as a goodwill gesture, and I suspect the €15 charge will cost them more in goodwill than it will ever earn. Overall: We still enjoyed our stay, and there is a lot to love about the Neuhaus—especially the spa, breakfast, and the atmosphere. But the drop in dinner quality and a few small but meaningful service decisions took away from what could have been another excellent visit.

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