Ruby Lissi Hotel Vienna

“Great hotel in a great location”

To start the self check in is a breeze. I don't understand the negative feedback about this. It took us less than 2 mins to have our room key. Do the pre-registration they email you in advance! The location is excellent, underground right outside and only 1 stop from the CAT station. Very central … more

To start the self check in is a breeze. I don't understand the negative feedback about this. It took us less than 2 mins to have our room key. Do the pre-registration they email you in advance! The location is excellent, underground right outside and only 1 stop from the CAT station. Very central for everything, we walked everywhere and most things were within 20mins from the hotel. We got loft rooms and they were spacious, well equipped and immaculately clean. The galley is a great idea for topping up water, making a tea or coffee or grabbing a snack. Thr hotel itself is quirky wirh eccentric furniture and nice quiet spots to have a drink snd a chat. The lounge in particular was a nice space. Although the entrances to the hotel aren't traditional, who cares! The hotel is easy to get in and out of The staff were all very friendly and helpful. Unfortunately the hotel wasn't busy so lacked a little atmosphere but I'm sure it is just the time of year....the whole city was very quiet. We didn't have breakfast but it looked good. I highly recommend this hotel for a city break. We booked direct and got a good deal so overall it was great value.

less

“A unique, somewhat quirky hotel”

An underwhelming entrance which made us feel like we were entering a disused shopping mall. A frustrating check in experience. Unfortunately a staff member who checked us in could have been more welcoming and warm. We weren’t expecting cartwheels but a smile would have been nice. One of our rooms h… more

An underwhelming entrance which made us feel like we were entering a disused shopping mall. A frustrating check in experience. Unfortunately a staff member who checked us in could have been more welcoming and warm. We weren’t expecting cartwheels but a smile would have been nice. One of our rooms had a strong odour of cigarette smoke, but this was resolved. We were staying for 4 night and were offered a free drink in exchange of having our room cleaned. We liked the unique aesthetics of the interior of the hotel. There was some live jazz music which was pretty cool! We liked the central location of the hotel. Buffet breakfast was continental and somewhat limited. One point we noticed was that there is a raised stage like area by the buffet which could be a trip hazard, particularly for older guests. Rooms themselves were compact and clean, and suited our needs. The rooms themselves aren’t very soundproof as we could hear people on their phones next door and people snoring. Storage in the rooms themselves are a big problem with no clothing storage space. Lovely shower with good pressure and temperature. Being British we loved the separate duvets which avoided any arguing over getting an equal share of the duvet.

less

“Would not return”

We visited Ruby Lissi over New Year’s to experience the celebrations in Vienna. The hotel is very conveniently located and reasonably priced, that is the reason we booked. The check in experience was stressful, the self check in just doesn’t work, the lady at the reception desk was overwhelmed wit… more

We visited Ruby Lissi over New Year’s to experience the celebrations in Vienna. The hotel is very conveniently located and reasonably priced, that is the reason we booked. The check in experience was stressful, the self check in just doesn’t work, the lady at the reception desk was overwhelmed with guests who needed help. You don’t receive any instructions on breakfast, facilities etc so it is a guessing game. We had the ‘lovely’ room which was perfectly adequate, the bed was very comfortable. The open concept shower which is accessed via a door in the toilet was a little inconvenient but we managed. We were disappointed that there were no water, tea or coffee making facilities. It wasn’t until the end of our stay that we stumbled across the gallery on the 2nd floor where there is free tea and coffee - yet again nobody informed us of this. We were going to the bar and paying €4 per cup of tea. To be more sustainable the hotel offers a free drink per person instead of a daily room clean, which we opted for. No voucher was given to us so when we asked the bar it was a bit awkward, they did eventually allow us to claim our drinks but the process wasn’t easy. Breakfast was continental, they had plenty of choice and the food was tasty. The layout was a little tricky at times as the plates are in a busy corner with the pastries and toaster, making it hard to access, if this was moved it would make it easier. Most of the staff were very friendly and helpful accept one at the front reception who checked us in, she was incredibly rude to me when I queried how we can cool the temperature of the room (as it was boiling hot and we were struggling to sleep), she was very passive aggressive with her responses, eventually she came to our room and showed us how to open the window but her demeanour made us feel very uncomfortable. Sadly the lack of communication in this hotel caused the majority of our issues. The thermostat in the room- locked with no instructions, the electric buttons for the lights, blinds and windows are slow and hard to work out, no information on breakfast times or where it is located, you don’t know where any facilities are. They just need to leave a booklet in the rooms with all of this information to help guests and save staff time. Overall our stay was okay, but based on the reasons above we wouldn’t return.

less