Hotel De Orangerie By Cw Hotel Collection - Small Luxury Hotels Of The World

“Lovely escape”

Gorgeous hotel with exceptional customer service and attention to detail. This was my second time staying here and I was throughly satisfied. The room was lovely, very romantic decor, like an escape back in time. Both the bed and the bedding were so comfortable and luxurious.

“Fantastic. Great service and experience”

Wonderful, unique hotel. Beautifully restored and fabulously furnished. Great location, close to heart of city, and right on the canal. Most especially, the management and staff are so attentive and provide brilliant first class hospitality and personnel service. Such a great experience. Congratula… more

Wonderful, unique hotel. Beautifully restored and fabulously furnished. Great location, close to heart of city, and right on the canal. Most especially, the management and staff are so attentive and provide brilliant first class hospitality and personnel service. Such a great experience. Congratulations to the management and staff. Outstanding.

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“Excellent Service Friendly Staff”

The hotel is located in a car-free area of Brugge, something I only realised when I was informed on arrival. The hotel does offer parking, but spaces are extremely limited and must be reserved in advance. There are public car parks nearby, but these can easily be full—as they were when we arrived. … more

The hotel is located in a car-free area of Brugge, something I only realised when I was informed on arrival. The hotel does offer parking, but spaces are extremely limited and must be reserved in advance. There are public car parks nearby, but these can easily be full—as they were when we arrived. Overall, this makes the hotel a somewhat awkward choice if you are travelling by car and, if I were to visit Brugge again, I might consider staying elsewhere. When we arrived, reception was staffed by just one person. As two parties arrived at the same time, we had to wait a while before we could check in. Our room was not in the main building but across the road on the top floor—these rooms have names, something with “Peter.” The room itself was spacious and had good views, and the décor was acceptable. The bathroom and toilet were in separate rooms. There is a very large fridge in the room which makes a noticeable noise, so this could be an issue if you are a light sleeper. The bed was comfortable and the linen was excellent. The toiletries were also of good quality. Unfortunately, we found the housekeeping below the standard the hotel seems to aim for. There were foreign hairs in the bath, the back of the bathroom door needed cleaning, and there was thick dust on the floor behind the headboard. My wife complained of an unpleasant smell in the room - something I could not verify. The hotel is located right in the centre of Brugge by the river. While this contributes to the parking challenges mentioned earlier, it also means you can enjoy wonderful strolls through the old town. We did not try the restaurant, but the bar is open 24 hours, which is great, and we received a complimentary welcome drink. The windows in both the bar and restaurant overlook the river, which is lovely. Breakfast was very well presented and extremely delicious. The staff at this hotel are an absolute delight and provide service that easily reaches a five-star level and beyond. Overall, we enjoyed our stay in Brugge, although it would have been significantly improved if we hadn’t had to spend nearly an hour searching for somewhere to park.

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