Hilton Berlin

“Good Choice in Berlin”

Overall, I had a fine stay at this Hilton. I especially want to thank Johanna for her kindness and wonderful customer service. There was an issue with the initial room I was booked in, and then I was changed into a room positioned near very loud renovations. I very much appreciate how she handled t… more

Overall, I had a fine stay at this Hilton. I especially want to thank Johanna for her kindness and wonderful customer service. There was an issue with the initial room I was booked in, and then I was changed into a room positioned near very loud renovations. I very much appreciate how she handled the situation - treating me very well including on my return stay. Excellent. Couple things to note: -Great location, with so many sites within walking distance (such as Brandenburg Gate, Checkpoint Charlie and a lot more). The East Side Gallery was a bit further so taking a taxi works. But, overall, a great area to walk around. -Generally clean and comfortable, with a cleanliness issue in the initial room I was in. When you check in, ask for a room away from the renovations happening during the day. -Executive Lounge was nice, but could use more staffing and pro-activeness (and garbage bins). And, options for people who have to eat gluten-free or have other dietary needs. -If you take a car service from the airport, keep in mind it is 195 euro for only one person and if there is a delay at the airport (which getting through passport control with new rules for non-EU folks is likely), there is an increased price for someone to wait (after a brief grace period). Fortunately, my insurance covered most of the extra cost, but the five percent service/credit card fee was charged for the higher cost (not the 195 euro). The increase cost for waiting, plus a service fee for the booking, were both disclosed when I booked, and I had a reason for wanting a smooth pick-up at the airport. I wouldn't do it again because of the possible delay cost, and that they charged the service fee for the whole amount of the cost - not just the 195 euro. That feels tacky. -I took a taxi to the berlin airport and it was roughly 60 euros. -I recommend booking a tour of the Olympic Stadium too. You can either take the train right in front of the hotel, or a taxi. It's about a half hour away from the hotel as well. I believe the tour itself was 22 euro if the concierge books it for you which, again, includes a service fee. The team members here were very nice and professional, and I appreciated help with my bag and other considerations.

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“Central but mediocre stay”

Our check in process was very chaotic, and traveling here had made it so much more hectic. The attendants were not very helpful or clear in their reasoning for our room selection. The room we were assigned to had a connecting room on the 4th floor, but that wasn’t the only problem. After speaking… more

Our check in process was very chaotic, and traveling here had made it so much more hectic. The attendants were not very helpful or clear in their reasoning for our room selection. The room we were assigned to had a connecting room on the 4th floor, but that wasn’t the only problem. After speaking to the check in staff, we were able to get changed to a room on the 6th floor which was an updated room and much better. Why this was not offered the first time is beyond me. I would offer a renovated room for loyalty members if such a room was available. We were also turned off by the “perfume” that is piped in through the public spaces. I think it is the same low quality Crabtree and Evelyn that are part of the bathroom ammenities. It was so strong in the lobby at times that you had to hold your breath. There was also contruction going on throughout the stay - something that was not mentioned on their website, until we inquired. Everyday there was loud drilling noises interrupting our “relaxing” vacation. This is mostly a business hotel that has conventions and gatherings of that sort. Breakfast is heavily affected by the number of people. But we appreciated that they had filtered coffee and quality breakfast foods for use to enjoy. The executive lounge offerings were somewhat confusing. There was a cumbersome salad bar to prepare, but delicious hot items that were changed daily. Our room was kept very clean by the kind housekeeping staff.

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