Hilton Berlin

“Great staff”

Great staff, everyone was welcoming, pleasant and helpful. We had booked a junior suite and it was huge. Obviously awaiting refurbishment, but that was fine, room clean and had everything we needed. We did not have the room we had booked but the staff were fantastic and gave me a cake for my bir… more

Great staff, everyone was welcoming, pleasant and helpful. We had booked a junior suite and it was huge. Obviously awaiting refurbishment, but that was fine, room clean and had everything we needed. We did not have the room we had booked but the staff were fantastic and gave me a cake for my birthday and some wine. I love there is a little shop there, as we bought wraps after being at the theatre late. We like the location as there is metro outside, pleasant area, and easy to walk to places if you enjoy walking around. Fantastic breakfast, couldn't have asked for more. Only slight niggle was the refurbishment going on, as on day we came back for a rest in the afternoon and the drilling/noise went on until 6pm. Just check where your room is or when the refurbishment will finish. Otherwise we didn't see of hear anything elsewhere. Would stay again. Just to note it was awful arriving at the airport - 2 hour wait to go through border control even after fingerprint and photo checks. Not enough staff. Taxi didn't wait so that was another issue to sort and finally jumped in a taxi outside, that was cheaper than what we had paid for in advance!

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“Not as pictured.”

Hilton Berlin As a Gold Hilton Honors member I booked the Hilton Berlin for a three night stay in July 2026. I booked 2 rooms for my family of four (2 adults and 2 teens)1 king and 2 twins. I booked the confirmed connecting room option online. I paid one room with points and the second room ca… more

Hilton Berlin As a Gold Hilton Honors member I booked the Hilton Berlin for a three night stay in July 2026. I booked 2 rooms for my family of four (2 adults and 2 teens)1 king and 2 twins. I booked the confirmed connecting room option online. I paid one room with points and the second room cash. Overall Rating: 3/5 Stars The things that we liked included the location. Right in the middle of the city with easy walking access to Check point Charlie, Reichstag Building, Brandenburg Gate, Memorial to the Murdered Jews and many more sights. Its location right across the street form Gendarmenmarkt makes the location very picturesque and accessible to popular sighting points. Their daily buffet breakfast was very good. It offered an omelet station, champagne, juices and a variety of dishes for all tastes. I also liked the self filling water station and appreciated the ice machine on the floor. The gym was large and properly furnished with equipment. What needs improvement is that the room is showing its age. It was very apparent that this property is old with very little updates to the rooms. The lighting is poor, no modern phone USB connections, old carpet, walls and doors needed repainting or replacement. The hallways have very old, low ceiling with a musty smell. The bathroom floor has a drain that fills up and overflows every time the shower was running, leaving the floor wet and unsanitary. Overall, I would not return or recommend this property. I felt that the pictures advertised online did not accurately reflect the conditions of the room.

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“Disappointed by the noise”

The room was nice and clean. We have always loved this hotel but on this trip it didn’t go well due to construction on the floor above us. It was impossible to enjoy the room during the day. I guess no naps allowed in Hilton Berlin. On the positive side the staff was very apologetic but there was l… more

The room was nice and clean. We have always loved this hotel but on this trip it didn’t go well due to construction on the floor above us. It was impossible to enjoy the room during the day. I guess no naps allowed in Hilton Berlin. On the positive side the staff was very apologetic but there was little they could do. The did comp me some drinks and gave me some Hilton points but I would rather of had a quiet room. They really should have informed us prior to check in.

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“Understaffed and overbooked”

We've been at this place several times because of the conveniently central location. It's noticeably declining because of being understaffed, yet overbooked. One in charge at a reception with appr. 20 guests waiting in line is a no no for a Hilton. Worst, tho, is the inept housekeeping. They speak … more

We've been at this place several times because of the conveniently central location. It's noticeably declining because of being understaffed, yet overbooked. One in charge at a reception with appr. 20 guests waiting in line is a no no for a Hilton. Worst, tho, is the inept housekeeping. They speak neither English nor German and don't even understand that you need their help when you're crammed in your door with all your luggage. On a day when I was on a schedule, I left at 12:15, met a housekeeping supervisor who was capable of some German, and told her my romm #xxxxx could be cleaned now. Came back at 4pm to an uncleaned room. Complained at reception, was told to wait 30 minutes, room would be cleaned by then. Went back to a still not cleaned room. Talked to the hotel manager in charge who then arranged for a speedy cleanup. Total time from leaving to getting a clean room: 5 hours. My travel partner wished for more towels, was told someone was bringing them, yet nevet got them. Absolutely not Hilton standard. Good points for nice restaurant staff, good food and a super friendly concierge.

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