Benevenuto Palace Hotel

“Downtown Hotel”

Stayed for a few weeks here great breakfast good clean room wifi ivy but it just is sometimes :) lifts a gym aircon was good carpark to side of building was secure. mini bar was well stocked and good coffee at breakfast!

“Clean Comfortable...But STAFF PROBLEMS !”

The hotel is new, room size adequate, bathroom large. Bed was fine AC system was one of the most quiet ever. The breakfast was ok, on a scale of 1-5, about a 3, could be better. The problem is not the hotel facility or location, the problem is the hotel STAFF and certain things that point out the p… more

The hotel is new, room size adequate, bathroom large. Bed was fine AC system was one of the most quiet ever. The breakfast was ok, on a scale of 1-5, about a 3, could be better. The problem is not the hotel facility or location, the problem is the hotel STAFF and certain things that point out the people managing this hotel have no clue what they are doing. STAFF- At check in the "Einstein" checking me in could not figure our WHERE the picture page was on my Passport. I had to take the Passport from his hand open it to the picture page and put in front of his face he still took forever. Not all rooms in this hotel have an "in-room" safe. Mine did, went to the room as happens the previous guest was "considerate" and left the safe closed so it could not be used. I called down and later they came to open the safe, I had told them that it appeared the batteries were not good, he put other batteries in the safe. When I went that evening to open the safe, the safe did Not Open, dead batteries again. Now the guy in reception that night was also an "Einstein". Finally he admitted they did not have keys in the hotel to open the safe, that only the "Manager" has keys....? I had to wait about 30 minutes for the manager to show up with keys. The "nighttime Einstein" still could not figure out the safe needed NEW not old recycled batteries. Did not put my stuff back in the safe. Tried to make an international telephone call and the call would not go through. Tried to explain it to the "nighttime Einstein" and he did not understand, claimed everything was ok with the phone. Went back to the room and after numerous attempts finally got my call in (he must have done something with the system). Next day their computer did not show any calls from my room. I had to point out (since I am honest) that Yes I did make a call. When they finally intelligently check, the call does show up, but it also shows 6 other "1 minute calls being charged". Of course I refused to pay for the 6 1 minute calls that never went through. Restaurant area was on the 4th floor, I was on the 3rd floor. About 6am you get disturbed by the noise of chairs scrapping on the floor etc. Not pleasant at all. I will again state, if you are from USA Canada, Australia, New Zealand. Only use reviews from people from the countries as a benchmark. Latin's and some Europeans have different standards as to what "excellent is". My problem was not communication, I speak English and Spanish perfectly, also speak "Portanol" ( a mixture of Spanish with Portuguese) which is also understandable in Brazil. the bottom line, would I stay here again, Yes, but not on the 3rd floor and would not use the in room safe.

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