Mercure Guarulhos Aeroporto Hotel

“Visa card was copied by front desk/ front desk people are con artists”

The review is based on 2 separate stays at this hotel in Feb 23 and March 23. The positives 1. excellent room, noise free, great bed, great internet, hot shower - 10/10 Negatives. 1, when I checked in, the front desk gentleman was extremely particular about getting my extact address and zip c... more

The review is based on 2 separate stays at this hotel in Feb 23 and March 23. The positives 1. excellent room, noise free, great bed, great internet, hot shower - 10/10 Negatives. 1, when I checked in, the front desk gentleman was extremely particular about getting my extact address and zip code. He made me write it on peace of paper. But he could not read my handwriting and confirmed from me my street address around 6 times as if his life depended on it. I had not written my zip code. he said, its my legal obligation to reveal zip code to hotel - else he wont check me in. Well, I did reveal my zip code. Soon after i checked in my room, within 30 minutes -there were multiple attempts to use my credit card (same one) all over the world, the same card I had used to buy my room at this hotel. Luckily, my credit card address and where I actuallly lived were different. So despite hom making sure, he got my address, he never got my address associated with credit card ( big chuckle!!) . I won/ he ( front desk of this hotel) lost. he kept tryng to use my card for 3-4 days and finally gave up! 2. On another occasion in same hotel, I ordered room service ( food) and paid by credit card to guy bringing food to my room. ( it was 0200 am). within few hours, when I was checking out at 1000 am, the front desk almost called the police on me, insisting I had not paid for the food. Luckily, I had email confirmation from my credit card provider confirming the payment and I was able to prove them. but they tried extremely hard to make me pay second time. They had made sure I never got any receipt when I had paid at 0200, the previous night, though I asked many times. Final Conclusion - I am NOT Brazilian. This hotel is NOT for the weak person. The rooms are GREAT but you need to be VERY STRONG mentally to deal with wicked con artists front desk folks.

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“Ok for a short stay”

Recently I stayed there for a couple of hours during the day to relax after a long-haul flight before I boarded a connecting flight. It‘s an elderly hotel, no doubt, and the room was outdated, but ok for a night. The room itself was spacious and clean more or less. Only the bathroom was tiny and ... more

Recently I stayed there for a couple of hours during the day to relax after a long-haul flight before I boarded a connecting flight. It‘s an elderly hotel, no doubt, and the room was outdated, but ok for a night. The room itself was spacious and clean more or less. Only the bathroom was tiny and in the walls in the shower were not nice to look at. All in all I could have a good rest for the above mentioned timeframe. The wifi was fast.

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