Apart Hotel Serantes

“10 days at the best spot”

Very nice hotel in Ponta Negra. 5 minutes walk from the beach, calm location and the terrasse on the roof facing the ocean is amazing and open 24h/7. Nice breakfast included with the room. The staff is very helpful and cheerful. The airport lost my luggage and Jose Neto the manager of the hotel o... more

Very nice hotel in Ponta Negra. 5 minutes walk from the beach, calm location and the terrasse on the roof facing the ocean is amazing and open 24h/7. Nice breakfast included with the room. The staff is very helpful and cheerful. The airport lost my luggage and Jose Neto the manager of the hotel offered to pick it up at the airport for me, which I of course really appreciated. Luana at the reception can communicate in english and she welcome you every day with her most beautiful smile. I did 2 others hotel near by (Verandas and Aquaria) and if I ever come back to Natal, I will come back to Serantes Hotel without any hesitation.

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“Pretty Decent Spot In Ponta Negra”

I wasn't happy with this place when we first arrived but that changed after a little bit. The room is huge and decently nice. Finding this place was not easy and four cabs had no idea where it was even with the address. It's on a small side road that would worry me walking down after dark. A ... more

I wasn't happy with this place when we first arrived but that changed after a little bit. The room is huge and decently nice. Finding this place was not easy and four cabs had no idea where it was even with the address. It's on a small side road that would worry me walking down after dark. A couple of blocks from a very nice area of beach and shops and restaurants. I was upset because I couldn't get internet to work worth a crap but that could have been because 50 Americans were trying the same thing at the same time and overloading it. Breakfast was decent but nothing great. Pool area is tiny and we never used it. Front staff very nice. Can't say much else. Would definitely recommend but didn't see much else in the area to compare to.

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“Excellent staff, clean facilities”

June 11th through 16th, 2014 Apart Hotel Serantes is a small to medium sized hotel located a block and a half off the beach in Ponta Negra, Natal, Brazil. It is somewhat reminiscent of the motor lodges I would stay in while traveling by car with my family growing up in the U.S.A. Independently o... more

June 11th through 16th, 2014 Apart Hotel Serantes is a small to medium sized hotel located a block and a half off the beach in Ponta Negra, Natal, Brazil. It is somewhat reminiscent of the motor lodges I would stay in while traveling by car with my family growing up in the U.S.A. Independently owned, clean, comfortable, affordable lodging that won’t make you feel pampered like a luxury resort but won’t break the bank as well. The hotel is located down a side street roughly halfway between the main street through Ponta Negra and the beach below. When you first arrive you almost feel like you’re approaching via an alley and are wondering what you might have gotten yourself into. Feel comfortable that this is typical in this area and after we got settled we never felt uncomfortable or out of place in our immediate area. The hotel looks a little dated (I don’t know when it was last renovated) but I will say it appears to be very well maintained. Our room was spotless from top to bottom which is criteria number one anywhere I stay while traveling. The furnishing could be a bit more comfortable for my large American frame but in all fairness I haven’t found a comfortable couch or chair in the country as of this posting. The bed is clean and fairly comfortable but it is a little noisy and after about 7 hours in it you’re definitely ready to get up. Rooms include a kitchenette with a four burner cook top and a full sized refridgerator. These came in handy a few occassions when we simply reheated leftovers from the day before instead of venturing out in the rain for lunch. There is also a flat screen TV which includes cable service. The complimentary breakfast each morning is one of the best for a small inn I’ve seen in quite a while. The spread and breadth of food is pretty amazing. There are hot dishes such as scrambled eggs, breakfast meats and the like. They’ll cook you “tapioca” fresh to order which comes in sweet and savory versions with your choice of fillings such as coconut or ham & cheese. There is a full bar of cold meats, cheeses, pastries, pies, cakes and fresh fruit. The fruit we experienced was excellent. So needless to say you are definitely getting a good value here. You can fill up and prepare yourself for the day ahead. The service here is extremely friendly and helpful. Everybody from the operator down makes you feel welcome and will go out of their way to help you in any way they can. They scheduled a taxi with driver to meet us at the airport the day of our arrival. The operator took us in his personal car to get cash from an ATM and pick up our tickets to the World Cup including translation services just because he wanted to make sure we were OK and got everything handled properly. Of course he wouldn’t take a dime in compensation. The cleaning staff took excellent care of our room while there. The front desk staff went out of their way to help us by calling taxis, ordering take out delivery, giving directions, planning tours, anything we needed. Security and safety at the hotel was very good in my opinion. There is only one entrance to the hotel and that is the open breezeway in front occupied by the 24 hour hotel staff. Nobody is allowed into the hotel unless they stay or work here. No exceptions that I noted. I watched the front desk staff turn more than one person away during our stay. Laundry service is available via an off premise laundry company but be sure and allow at least one extra day for turn around. If they can’t get to your clothes within 24 hours they have no problem calling the front desk and telling them your stuff will be delayed a day. Plan accordingly. If I have one negative about Serantes it is the free WiFi internet access. It’s free but it is woefully underpowered. We were here for a working vacation and it could barely keep up with basic internet browsing. It simply could not handle VPN connections to business servers and Skype was limited to instant messaging instead of voice or video calls. Conclusion: I wouldn’t hesitate to stay here again. The hotel is clean and comfortable and the staff go out of their way to make you feel welcome. I’d recommend it.

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“Perfect alternative to hotel”

This is an apartment hotel which means the rooms are equipped with a small kitchen, with fridge and gas-stove, that is, it's more like a small apartment than a hotel room. My room was large enough to be perfect for a small family. There was also a kitchen table where up to 6 people could sit and ... more

This is an apartment hotel which means the rooms are equipped with a small kitchen, with fridge and gas-stove, that is, it's more like a small apartment than a hotel room. My room was large enough to be perfect for a small family. There was also a kitchen table where up to 6 people could sit and eat. The building has a courtyard with a small pool, and bar-area. The breakfast was very good. Definitely a better option than the usual boring hotel.

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