Windsor Tower Hotel

“Nice hotel but not terribly comfortable or charming”

The hotel has a nice location right next to the beach. It's a little far from most of the sights, but it's a calmer neighborhood with plenty to see. The hotel, however, was a little disappointing considering the number of stars. It felt very bare. The rooms was small and had no decoration. The… more

The hotel has a nice location right next to the beach. It's a little far from most of the sights, but it's a calmer neighborhood with plenty to see. The hotel, however, was a little disappointing considering the number of stars. It felt very bare. The rooms was small and had no decoration. The lobby area really just served as an area for people to sit and wait for tours. There was no comfortable seating. The pool is small and the rooftop area is pretty windy. The rooftop bar is again not particularly comfortable with lots of echo-y hard surfaces. Everyone was very nice, but it was distinctly lacking in comfort. The Italian restaurant has really good food and it's worth eating. However, beware that it is extremely air-conditioned. I don't know why hotels insist on blasting the AC when it is so hot outside. I had to take a sweater every time I went to breakfast and I heard multiple guests complaining about the temperature. They would even seat people in slightly warmer areas of the room.

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“Average hotel with friendly staff”

The rooms are very small with poorly designed lighting. No bedside lamps. The hotel is freezing cold and no chance to moderate temperature in the room. Walls are too thin and you could hear everything. Breakfast is ok but every day the same. Some variety in the hot buffet will be appreciated. Othe… more

The rooms are very small with poorly designed lighting. No bedside lamps. The hotel is freezing cold and no chance to moderate temperature in the room. Walls are too thin and you could hear everything. Breakfast is ok but every day the same. Some variety in the hot buffet will be appreciated. Otherwise the hotel is close to the beach and within walking distance to a few restaurants. Staff is very polite and helpful. Breakfast items are tasty (except the coffee). The shower is nice and bathroom is relatively spacious.

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“Not Returning”

We stayed at this hotel for 13 nights. The hotel was clean and the first few days were fine. HOWEVER, in the middle of our stay, we were asked to move rooms, due to the maintenance on the floor we were in. When the bellhop person came to help us with the luggage, we found out that this maintenance … more

We stayed at this hotel for 13 nights. The hotel was clean and the first few days were fine. HOWEVER, in the middle of our stay, we were asked to move rooms, due to the maintenance on the floor we were in. When the bellhop person came to help us with the luggage, we found out that this maintenance has been scheduled for over 2 weeks and he didn’t understand why they have given us a room on that floor. That was very upsetting but we didn’t complain. HOWEVER, the door knob on the new room was broken and the key would not open the door. They gave us the option to change rooms (AGAIN?? SERIOUSLY??) or they would ask maintenance to fix it. Even though they said they had fixed it, the key would not work properly. When we check out, they charged us for 5 water bottles ($50 Brazilian reais). I asked if they would really charge me for that after all the problems we faced during our stay or if that could a courtesy on their part. I was told I had to pay for the water in the coldest way ever! Would never stay there again. RESTAURANT REVIEW: we had a nice dinner on our first night and paid to have breakfast included. The breakfast is buffet style and it’s fairly good. But it’s the same daily, so it got boring after a while. We invited our mother to eat breakfast with us one morning and asked for a decaffeinated coffee for her as it is NOT available in the menu. Even though we paid for her breakfast buffet, we had to pay EXTRA for her to have a decaf coffee.

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