Intercontinental São Paulo, An Ihg Hotel

“Five Star Experience”

الThe hospitality here is fantastic-everyone is incredibly friendly, and the hotel itself is beautiful. I arrived early in the morning for a business trip and was upgraded to a suite, complete with a lovely card and sweets in my room. I especially enjoyed the lounge; Alejandro is one of the kinde… more

الThe hospitality here is fantastic-everyone is incredibly friendly, and the hotel itself is beautiful. I arrived early in the morning for a business trip and was upgraded to a suite, complete with a lovely card and sweets in my room. I especially enjoyed the lounge; Alejandro is one of the kindest and most generous people l've ever met. He taught me how to make caipirinhas and is an amazing host and ambassador. The location is wonderful, and l've felt safe and secure throughout my stay. I had one problem during my stay but Renata, concierge did her best to correct it. In this case, never requested laundry service- did not complete a request form, and my clothes were not placed in the hotel's laundry bag. One evening | returned to my room to find my personal laundry bag missing, which caused me to panic since I'm traveling on to two more countries with only a carry-on. I called the front desk at midnight and was told to call back in the morning. The following morning, my laundry was returned to my room. This was a minor incident and I believe that the room attendant was just trying to do her best and Renata, the concierge apologised. I want to thank the entire team because I had a very nice stay and would stay here again if I was in São Paulo! الهه Profile The hospitality here is fantastic-everyone is incredibly friendly, and the hotel itself is beautiful. I arrived early in the morning for a business trip and was upgraded to a suite, complete with a lovely card and sweets in my room. I especially enjoyed the lounge; Alejandro is one of the kindest and most generous people l've ever met. He taught me how to make caipirinhas and is an amazing host and ambassador. The location is wonderful, and l've felt safe and secure throughout my stay. The only issue I experienced was with the laundry service. I never requested laundry service- did not complete a request form, and my clothes were not placed in the hotel's laundry bag. One evening | returned to my room to find my personal laundry bag missing, which caused me to panic since I'm traveling on to two more countries with only a carry-on. I called the front desk at midnight and was told to call back in the morning. I would have preferred that my laundry be hand washed or dry cleaned The following morning, my laundry was delivered and this was a minor inconvenience.

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“Thoughtful Service That Created Beautiful Birthday Memories”

Our recent stay at InterContinental São Paulo was truly memorable, especially thanks to the exceptional team at the Club Lounge. We would like to sincerely thank Alejandro, Vinicius, Vitoria, and Renata for their outstanding hospitality. Alejandro was particularly warm and attentive. Knowing that… more

Our recent stay at InterContinental São Paulo was truly memorable, especially thanks to the exceptional team at the Club Lounge. We would like to sincerely thank Alejandro, Vinicius, Vitoria, and Renata for their outstanding hospitality. Alejandro was particularly warm and attentive. Knowing that we would continue our journey to Rio de Janeiro — including staying at the Fairmont Rio, where he had previously worked — he generously shared valuable recommendations for attractions and restaurants. During our stay, he and the team arranged a beautifully thoughtful birthday setup in our room, including balloons, a personalized card, printed photos, and a cake. It created a deeply meaningful celebration for my mother and me, and we will always treasure those memories. Vinicius also deserves special recognition for his dedication behind the bar. His cocktails were crafted with great care and creativity — from delicate lemon and passion fruit carvings to balanced flavors that elevated the lounge experience. We were also grateful for the early check-in and the comfortable room arrangement provided upon arrival. There were minor issues in the room — such as a slightly malfunctioning bathroom curtain and a corridor door without a stopper, which unfortunately caused my mother to be lightly hit twice. However, these were small imperfections in an otherwise excellent stay, and they did not overshadow the warmth and professionalism of the team. Overall, this was a stay defined by people, not just property. Thank you again to the entire team for making our celebration so special.

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“Business trip from Estonia - blonde tall man.”

The hotel was okay. The shower head was not screwed into the wall properly, the room didn't really have anywhere to leave my shoes, there were not enough shelves to store clothes in groups. Arlan was amazing - great breakfast service and overall excellent experience.

“One of the best service I’ve ever seen”

I have been to this great hotel a few times since 2019. This time I stayed a bit longer. My rooms was absolutely stunning, spacious, and a very comfy bed with a beautiful view to Almeida Santos and a could see Avenida paulista though. The pool is nice and there’s staff for a few hours to do th… more

I have been to this great hotel a few times since 2019. This time I stayed a bit longer. My rooms was absolutely stunning, spacious, and a very comfy bed with a beautiful view to Almeida Santos and a could see Avenida paulista though. The pool is nice and there’s staff for a few hours to do the service but you can order things on the phone. The gym is fantastic, very clean and good environment. I’d like to point out the impeccable service from all the staff: From breakfast has a great service provide by Mariano, Arlan, Erivelton , Fernando and Raimundo. This team shows a great potencial of what is costumer service. High skills and gentle communication. I think the hotel should be proud of this dream team. At the Bar the staff Cello and Gustavo always smiling and prepare delicious drinks 🍸 and order the best food from the restaurant Raquel one of the housekeeper very polite and great service in my room. I hope this review can reach every single name that I have mentioned. I’ll be back soon. Thanks 😊

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