Sol Luna Bay

“Excellent family holiday”

We stayed here from 25th May to 1st June and had a wonderful family holiday - easily one of the best all-inclusive stays we've had. We arrived very late at night, and even though the restaurant had already closed, the staff offered us cold meats and cheeses without us even having to ask. It was a … more

We stayed here from 25th May to 1st June and had a wonderful family holiday - easily one of the best all-inclusive stays we've had. We arrived very late at night, and even though the restaurant had already closed, the staff offered us cold meats and cheeses without us even having to ask. It was a small thing, but it set the tone for how thoughtful and welcoming the whole team were throughout our stay. The accessibility and customer care really stood out. I'm registered blind, and from the booking stage the hotel could not have been more accommodating. They gave our youngest daughter, who is almost four, permission to join the kids' club even though she was technically a tiny bit young, and when I asked about our room on the final day, they let us keep it right up until our late coach at 8:25pm, completely free of charge. We've never been offered anything like that before, and it turned the last day from the usual limbo into a proper, relaxing end to the holiday. The layout is brilliant - everything is close together, so you're never far from the beach, restaurant, pools, kids' club or waterpark. There's an indoor pool, a huge outdoor pool (which I swam properly in), baby pools, and a waterpark just around the corner that's included in your stay. The beach is private, so we didn't have to pay the usual fee for a parasol and loungers, which saved us a fair bit over the week. There are also excellent boardwalks leading down to the many sun loungers, including one reserved for disabled guests. The kids' club was fantastic and clearly run by people who love what they do. There's a soft play area inside, and most days they took the children out for activities. Our daughters adored it. The waterpark was excellent too - a shallow baby pool with little slides that our youngest kept coming back to, plus some genuinely fast, thrilling slides for older children and adults. The food was plentiful and varied, with a great choice at every meal. The calamari was superb, and I really enjoyed a Greek-style turkey dish in olive sauce with rice; my partner had rabbit and a different fish every day. You can even choose your fried eggs runny or well done. Ice cream was available all over the resort from parlours and kiosks (our daughters were in heaven), and there were snacks whenever the main restaurant was closed - including hot snacks in the bar until 11pm, which we've never had on an all-inclusive before. The wine and beer on tap in the restaurant were genuinely good (rare for all-inclusive), and there was a good range of cocktails too. Our accommodation was much larger than we're used to - proper beds, a small living room with a sofa, and the children had their own twin room, with a good-sized four-chair balcony accessible from both rooms. We were also given a complimentary minibar worth €35 (Coke, water, Oreos, crisps and a couple of beers), which was a lovely and unexpected touch. The Wi-Fi was perfectly good in the room too. I treated myself to a 50-minute aromatherapy massage with rose oil (€79) which was gentle, very relaxing, and left me feeling the benefit for the rest of the holiday. A few small, practical tips rather than complaints: it can get a little cool in the room at night, so I'd pack pyjamas or a light blanket to be cosy. The floor around the indoor pool can get slippery with suncream and water, so it's worth wearing something on your feet through there. Our room had a wet-room-style bathroom, and the floor could have drained a little better, so next time we'd simply ask for a room with a better-angled floor. That really is the only thing we'd change. We will absolutely be coming back, and we've already recommended Luna Bay to friends. It gave us a relaxed, easy and joy-filled family holiday, and we can't wait to return.

less