Flamingo Grand Hotel & Spa

“Kids animation”

Great animation, kids were very happy. The animators were friendly, kind and joyful (especially the girl with glasses). There was different shows and activities every day. We can't wait to come back here next summer.

“Wonderful hotel”

Wonderful hotel. Excellent food. Would definitely recommend . The room was spacious, staff very friendly and helpful

“Nice hotel with a few thing to improve ”

We spent 10 nights at Flamingo Hotel in Albena. The hotel has been renovated, with a very nice lobby. The reception staff were very kind and helpful, as well as the lovely cleaning lady on the 8th floor, and also the bartenders and waiters in the bars. Unfortunately, we had to pay for several drink… more

We spent 10 nights at Flamingo Hotel in Albena. The hotel has been renovated, with a very nice lobby. The reception staff were very kind and helpful, as well as the lovely cleaning lady on the 8th floor, and also the bartenders and waiters in the bars. Unfortunately, we had to pay for several drinks we never ordered, but which were charged to our room. The surroundings of the hotel are very nice and well-kept, especially for Bulgaria. One downside was the air conditioning – in our room it couldn’t be adjusted, and 21°C was too cold. We ended up getting sick because of it. Another issue was the disappearing towels. The staff removes towels left on sunbeds unattended, which in principle makes sense, but in reality, we were never able to retrieve them from the supposed collection point, despite checking multiple times. The first time it was a hotel towel and we had to pay a €10 deposit. The second time, it was our own towel. It was strange because our towels were never left completely alone – we were a group of five and usually spent time together. What criteria the staff used to remove them remains a mystery. When we asked at reception, they simply said we were unlucky. Another unpleasant experience was with the restaurant manager (usually downstairs, with dark hair). She was absolutely unfriendly, could not communicate even on a basic level in English, and seemed annoyed at us for trying to speak to her in English. I understand not every hotel employee has to speak English, but a restaurant manager, dealing with hundreds of guests daily, should at least know the basics. This same lady spent most of her time peering into people’s plates, which seemed to be her main task apart from giving orders to the waiters. The Asian waiters, on the other hand, were very kind, smiling, and spoke English. The food was very good and fresh, with a wide selection. However, the hotel allows smoking during meals on the terraces, which is a disgusting habit – smokers puffing away in the middle of mostly non-smokers. Around the pools, smoking is supposedly forbidden, but staff never enforced this rule, so smoke often blew directly into the faces of non-smoking guests. Other than that, the hotel is a nice place, mainly for families. But entertainment is practically non-existent. In the outdoor bar, sometimes there wasn’t even background music playing. There is no place to dance or enjoy a drink with some atmosphere in the evenings. Not everyone has children and goes to bed at 11 pm, but nightlife in Albena seems to shut down at that time regardless of the day of the week. Once there was a folk group performance, but only to attract people to the restaurant-bar because they were selling steaks – the band was basically entertainment “to go with the steak.” Another time, someone sang during dinner. And twice during our stay, a lady played the piano. That was the extent of adult entertainment. Overall, the impression was very good, but there are definitely areas for improvement: smoking during meals, the towel issue, fixing the air conditioning, and providing some form of evening entertainment for adults after dinner.

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“Comfy Beds Can’t Fix Everything”

We recently spent a few nights here and had a generally pleasant stay, though it definitely isn’t a 5-star experience by Western European standards. The positives first: the beds were genuinely comfy, and our room on the 8th floor had a pretty lovely view of the sea. The bar was also a nice surpri… more

We recently spent a few nights here and had a generally pleasant stay, though it definitely isn’t a 5-star experience by Western European standards. The positives first: the beds were genuinely comfy, and our room on the 8th floor had a pretty lovely view of the sea. The bar was also a nice surprise, reasonably priced drinks and some really tasty cocktails. One of the cleaners was absolutely lovely and super helpful whenever we saw her. However, there were a few things that took away from the experience. Parking cost around £5 per day, which we weren’t expecting. We also found ants and even earwigs in the room. Having a kitchenette sounded great in theory, but with no cookware at all, it ended up being a bit pointless. Housekeeping was hit-and-miss as another cleaner was constantly on her phone and not too happy to be there. The spa could use some attention as well. The facilities didn’t feel well maintained, it was full of kids running around, and despite the posted “wear a swimsuit” signs older German men ignored the rules entirely which was unpleasant. A lonely wet-floor sign seemed to be the only nod to safety or supervision.

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