Maison Sofia - Mgallery

“A Superb Stay at the Maison Sofia”

We had the pleasure of staying at Maison Sofia while we visited Bulgaria for the first time and we had an excellent experience throughout. The staff were all super friendly, very accommodating and attentive during our stay. We were very impressed by the cleanliness of the hotel and especially wi… more

We had the pleasure of staying at Maison Sofia while we visited Bulgaria for the first time and we had an excellent experience throughout. The staff were all super friendly, very accommodating and attentive during our stay. We were very impressed by the cleanliness of the hotel and especially with the modern interior design too. The room had everything we needed, the attention to detail and welcoming atmosphere was noticeable from the second we arrived. We would highly recommend this hotel as it’s ten minutes from the airport in a taxi, a twenty minute walk in to the city centre and we would definitely stay here again if we visit Bulgaria in the future.

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“Hotel is better inside than what it looks like from outside”

This hotel was a very positive experience. When we booked we where a bit in doubt about the location but it turned out to be fine even though it is not in the city centre. Room was nice, breakfast was good. Staff were very polite and helpful. Only challenge was what seemed like lack of staff during… more

This hotel was a very positive experience. When we booked we where a bit in doubt about the location but it turned out to be fine even though it is not in the city centre. Room was nice, breakfast was good. Staff were very polite and helpful. Only challenge was what seemed like lack of staff during breakfast one morning.

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“A boutique hotel with great potential but needing a bit of care”

MGallery Maison Sofia is a high end boutique hotel located in a residential area about 30 minutes walk from central Sofia. In many ways I had an excellent stay there, but the hotel has both clear strengths and clear weaknesses: Strengths: - Loved the boutique hotel feel, and when you are in the h… more

MGallery Maison Sofia is a high end boutique hotel located in a residential area about 30 minutes walk from central Sofia. In many ways I had an excellent stay there, but the hotel has both clear strengths and clear weaknesses: Strengths: - Loved the boutique hotel feel, and when you are in the hotel, and especially around the garden, it feels really nice and welcoming; - Loved the pool and spa area on the lower floor: large and warm pool, sauna, hammam, gym - this was in every possible way the highlight of the hotel even though not everything is in working order (e.g. jacuzzi doesn't work); - Rooms feel nice and tastefully decorated. I really liked it - Based on my Accor status my room was upgraded which was vey nice. - Staff were generally nice Weaknesses: - The first obvious limitation is the location. Given how compact Sofia is, it is clear that there are a lot of far more central options at similar price and luxury points which many people may prefer. Having said that, the hotel is convenient to the airport and to public transport - The second clear weakness is that the hotel really needs better repairs and maintenance. I was upgraded to a nice suite but the shower temperature control didn't work, the mini fridge didn't work at all (it was plugged but did not cool at all), as mentioned, in the pool area, jacuzzi didn't work and so on - Service was also hit and miss. Many staff are really nice and helpful, but for instance, I had breakfast included in my fare and as I was leaving early the last morning, asked how it worked and was offered a "take away breakfast" to pick up from reception before leaving. This was ordered and reconfirmed... but when I checked out, was nowhere to be found. The reception person looked in various places around the hotel for about 10 minutes until I had to ask him to give up as my taxi was waiting anyway. Not a huge deal but still disappointing. On the day I arrived, there were no bath towels or mat in my room, only two small hand towels. Frankly, that is pretty basic to check that you have put towels in a room. Not great! No bathrobe either (convenient for a hotel with pool!) though I asked at reception and it was brought promptly. At breakfast, things were not always replenished. One morning, it took over 20 minutes for yoghurt to be replaced (and it was not even that good yoghurt which is a bit shocking in Bulgaria! Tarator was not too good either). Some policies are also a bit strange like only 2 coffee pods per room (1 regular 1 decaf), and water bottle was only replaced on one day. So on balance I'd say that it worked for me, I loved the pool and spa area, and I really enjoyed my stay, and the location is what it is. However, I do think that the hotel needs to improve maintenance and tighten service.

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“Ok business hotel”

Stayed here 3 nights in a nice large modern room with separate toilet, shower and bathroom on a business trip. It had a balcony with doors that you could open to let fresh air in as the heating was put on on arrival. Luckily you can switch that off. Also the hallways were very warm. Bed was very co… more

Stayed here 3 nights in a nice large modern room with separate toilet, shower and bathroom on a business trip. It had a balcony with doors that you could open to let fresh air in as the heating was put on on arrival. Luckily you can switch that off. Also the hallways were very warm. Bed was very comfortable. Wardrobe was available, which you don't see a lot anymore in modern hotels. Breakfast was good, with plenty of choice, and with Nutella ;) The young staff at breakfast could smile a bit more and say hello. Staff at reception were welcoming though. I've also used the hammam, which smelled and tried the sauna but that one was not warm enough. The swimming pool is good.

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