Fairmont Banff Springs Gold Experience

“Fairmont Banff Springs will be your go to resort…”

It’s a difficult review to write in some ways and other ways it’s incredibly easy. I’ve never in my life been so turned around on a resort by the quality of the people, (and of course the scenery is spectacular) in my life. It wasn’t anything dramatic or bad but the initial room we got in just wasn… more

It’s a difficult review to write in some ways and other ways it’s incredibly easy. I’ve never in my life been so turned around on a resort by the quality of the people, (and of course the scenery is spectacular) in my life. It wasn’t anything dramatic or bad but the initial room we got in just wasn’t what we were expecting .Immediately the hotel took our concerns, validated them, and moved us to a beautiful one bedroom suite. It’s become one of our favorite rooms now and that’s what I’m talking about, no hesitation, no making you feel small but instead validating your feelings and making you feel incredibly valued. Andrea at the front desk may be one of the best at what she does, that I’ve encountered. The quality of the hotel is excellent and it’s an older property however, you don’t feel that it’s old you feel like it’s historic. It is very clean and very well laid out after you explore and figure it out. The shops are fun and the exchange rate was a welcome surprise. We were able to enjoy the gold floor lounge and Franklin and the entire team there, take very special care of you. The staff at the lounge are very special and wonderful people. Maria at the spa, Selena and the masseuse’s were wonderful and the vibe and environment at the spa is incredible and you feel a million miles away from your troubles or cares. The mineral pools are really a treat, all the while surrounded by this incredible view of the Canadian Rockies. One of the real highlights of the Trip was a young lady named Lucy at the adventure experience area (tour and trips area of the hotel) . She took us on a tour up to Lake Louise, and surrounding areas and had to have been one of the most positive, genuine, kind and frankly outright nicest humans I’ve ever interacted with. If you’re lucky enough to book a tour and get Lucy, you’ll know exactly what I mean. We also had Andrew on our second tour ,who was great and no issue at all. Just Lucy had set the bar incredibly high. We saw two bears on our exploration with her and that was very special. We did the dome dining experience at the Vermilion room (after a not so wonderful first night there) , however a second chance was the right call… the dome was wonderful and Alyssa, the Mgr.and Zoran our waiter were great. Alyssa had truly gone out of her way after our initial experience to make sure we were cared for and that we knew and understood that the initial experience we had was not the standard they wanted to set (it was not that bad, just some inexperience on the part of the staff) …Randy the manager and Jody, our server, at Castillo‘s Italian restaurant are first class and the same for the team at the 1888 restaurant. The quality of the food at both of these and the services was great… I did share our feedback with the Hotel leadership team and was equally impressed that both the general managers that I emailed got right back to me. I can see why the folks there care and are special as the leadership conveys that also… This resort has the right formula with the right people leading it and the right people working there. I’m 100% sold and cannot wait to go back. What a beautiful place with incredible people making it come to life. Go as quick as you can to enjoy and you’ll glad you did.

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