Tunnel Mountain Resort

“Tunnel Mountain Resort - Wonderful”

Tunnel Mountain Resort is great. Our suite was wonderful, on two levels with a balcony with a tremendous mountain view. The resort is well located to visit sites in the surrounding area. It has free bus service connecting to downtown and from there to other sites. It has a fireplace with free firew… more

Tunnel Mountain Resort is great. Our suite was wonderful, on two levels with a balcony with a tremendous mountain view. The resort is well located to visit sites in the surrounding area. It has free bus service connecting to downtown and from there to other sites. It has a fireplace with free firewood provided. A full kitchen with dishes and cutlery provided. The pool is small but refreshing. The staff is helpful and friendly. We will definitely stay here again. It is well located and served all our wants and needs.

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“Comfortable stay”

Spacious and comfortable room (one King bed, plus one double) with a little basic kitchenette and nice shower room. We probably spent more time there than we really wanted to because the weather was so wet! We had a good stay, appreciated the free public transport and we enjoyed Banff and surroundi… more

Spacious and comfortable room (one King bed, plus one double) with a little basic kitchenette and nice shower room. We probably spent more time there than we really wanted to because the weather was so wet! We had a good stay, appreciated the free public transport and we enjoyed Banff and surroundings…the gondola (great views once the rain stopped!), the walk to the Hoodoos, the little Whyte museum, the Bow Falls (which were fabulous in the rain!) and the town centre were all great. However we would have liked - 1) much better lighting in the room. It was impossible to read a book, and felt dim and dismal in the rain. 2) a warmer swimming pool! It was freezing, and too small to get enough swimming in to warm up! Changing rooms etc all rather shabby. 3) better armchairs - in fact it felt a bit weird having two beds and no comfortable seating? We brought the balcony chairs in but wasn’t as nice as having one’s own sofa! Otherwise a good 4 night stay.

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“Far too expensive for what you receive”

We spent 3 nights in an appartement, that was comfortable, but needed a makeover. The showercurtain was in rags, the stove had remains of 30 years of cooking and the toilet pot “remains” as well. It had nothing to do with daily cleaning, that was fine. But renovation is needed. Even for Banff: far … more

We spent 3 nights in an appartement, that was comfortable, but needed a makeover. The showercurtain was in rags, the stove had remains of 30 years of cooking and the toilet pot “remains” as well. It had nothing to do with daily cleaning, that was fine. But renovation is needed. Even for Banff: far too expensive for what you receive. Upon departure I mentioned this to the receptionist who was friendly but not in the least interested.

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“Mediocre at best.”

Stayed at the Tunnel Mountain Resort in the middle of March, 2026 for three nights. First time here. Check-in was stated to be at 4:00 pm and we showed up at 4:15 pm. Surprisingly we were were told our unit was not ready yet and that we would have to wait - this even though check-in is expres… more

Stayed at the Tunnel Mountain Resort in the middle of March, 2026 for three nights. First time here. Check-in was stated to be at 4:00 pm and we showed up at 4:15 pm. Surprisingly we were were told our unit was not ready yet and that we would have to wait - this even though check-in is expressedly stated to be at 4:00 pm. So we piled back into our vehicle and sat and waited in the parking lot for a call that came 20 minutes later. We finally got our room key and were directed to our unit. When we got there we noted that there were rock steps leading down to the door entrance and these were not shoveled, making them treacherous to traverse. In any event we started unloading our things and hauled this stuff down the snow coved stairs to the entrance. Our card key did not work. So there we all were standing in the cold holding all of our things and the door won't open. So we called the front desk nd a few minutes later one of the front desk people came around and told us that we had been moved to another unit. No one told us. So we hauled all of our stuff back up the snow covered stairs, put it all back into our vehicle and the drove over to the new unit. This was now close to 5:00 pm. with a stated check-in at 4:00 pm Not a really great start, but there were other issues: There is a fireplace, but there were no matches or kindling or other way to start the fire. The firewood has to be gather from outside down the lane. Luckily we had our own lighter and had some newspaper and got it going, but found the that the firewood was all too chunky to burn well (sorry forgot my axe) and mostly damp (1/2 of it is just sitting out in the elements). We had a one bedroom unit with 2 beds in the loft. The blankets were wholly inadequate for winter months in Canada. No comforters. The furnace is very loud when you put it on - it would literally wake you from your sleep when it kicked in. We ran out of toilet paper (4 of us) on day 1, as they only gave us one partial roll! We had to ask for more. Also on the first morning, I went to make coffee and the coffee maker would not turn on. Had to ask for another one to replace it. Tried boiling water for tea, but the kettle did not work. The light on the stove hood did not work. We were there for three nights and were given precisely 3 dishwasher tabs. Lock on the bathroom door did not work. Now the place is well situated to go skiing, to get into Banff or go to Canmore. The staff did respond fairly quickly, when we asked for toilet paper and a new coffee perk, but the general attention to detail was sorely missing here. For almost $500/ night expected a bit more.

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