Elk + Avenue Hotel

“Rooms need modernised”

From the outside this hotel looks lovely. It is located a few minutes walk to the centre of Banff. Restaurant is amazing, great food. Coffee shop attached to hotel. Reception area is nice. Rooms - wow these need modernised, our curtains had holes in them, carpet was horrible, furniture was outdate… more

From the outside this hotel looks lovely. It is located a few minutes walk to the centre of Banff. Restaurant is amazing, great food. Coffee shop attached to hotel. Reception area is nice. Rooms - wow these need modernised, our curtains had holes in them, carpet was horrible, furniture was outdated and counter top was all cracked. Only chair was an uncomfortable red plastic one. Bathroom was clean but on our last night we had no water in the shower for over an hour. Would I stay here again? Probably not.

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“Average”

We had a nice stay at Elk + Avenue, the staffs were all friendly and welcoming. The lobby and restaurant/bar are fresh and new, but the room was a bit run down with things not working (phone & iron) and the carpet was stained. On the positive side, the room was spacious, fridge worked well, com… more

We had a nice stay at Elk + Avenue, the staffs were all friendly and welcoming. The lobby and restaurant/bar are fresh and new, but the room was a bit run down with things not working (phone & iron) and the carpet was stained. On the positive side, the room was spacious, fridge worked well, comfy bed and nice pillows. You’re very close and to bars/restaurants so no long walks. This is an ok hotel for a few nights, but the rooms could do with a refresh.

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“Great location, friendly staff, but overpriced and tired rooms”

We stayed at Elk + Avenue for three nights in a standard two queen bed room. While the hotel has several positives, we were ultimately underwhelmed by the standard of our room. The hotel’s biggest strengths are its excellent central location in Banff, attractive public areas, good restaurant, shop… more

We stayed at Elk + Avenue for three nights in a standard two queen bed room. While the hotel has several positives, we were ultimately underwhelmed by the standard of our room. The hotel’s biggest strengths are its excellent central location in Banff, attractive public areas, good restaurant, shop and coffee shop, convenient guest laundry facilities, and friendly, helpful staff. The room itself was clean, and the bed was large and comfortable. It was also useful to have tea and coffee-making facilities and a fridge, although unfortunately the fridge seemed to freeze everything we stored in it. Unfortunately, the room felt quite tired and in need of refurbishment. One of the window blinds did not work properly, and the blinds in general did not fully block out the light, the bathroom needed attention: the tap was loose, the door would not stay closed and had signs of water damage, and there was very limited storage. The towel holders were just two small hooks, meaning the towels repeatedly fell off and ended up in the bin. There were no convenient power sockets near the bed, so we had to unplug the phone and alarm clock to charge devices. Despite having two beds, there was only one simple bedside table, which felt basic and impractical. The hairdryer was also disappointing, with only one heat setting, and it became so hot that it felt as though it was burning my hair. The coffee machine was another frustration, as the capsules frequently became jammed and did not always work. The furniture throughout the room was functional but some was very basic, and we were surprised there was no in-room safe. There was no ceiling fan as described on the website and the air conditioning unit was also an issue. It rattled loudly and, being positioned directly above the bed, blew very cold air straight down onto the person sleeping underneath it, which was very unpleasant. Overall, the hotel’s location, facilities and staff are excellent, but the room we had did not match those strengths. With some refurbishment and better attention to maintenance and room details, Elk + Avenue could provide a much improved guest experience. As this time (mid July), the advertised rate for the standard room is over CAD $650 per night, including taxes, but the room does not feel reflective of the price paid and fell short of our expectations.

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