Sandman Signature Kamloops Hotel

“Great experience staying at Sandman Signature in Kamloops”

My friend and I are attending a convention in Kamloops at the Sandman Arena and were able to secure a room across the street at the Sandman Signature. We arrived along with a large number of our fellow attendees, all near the same time Thursday afternoon. Dinuka and her colleague Sadid, were extrem… more

My friend and I are attending a convention in Kamloops at the Sandman Arena and were able to secure a room across the street at the Sandman Signature. We arrived along with a large number of our fellow attendees, all near the same time Thursday afternoon. Dinuka and her colleague Sadid, were extremely efficient. I must commend them how quickly we were checked in. Then we requested some extra glasses be brought to our room and help with the remote ...the hotel is completely full and still excellent service. My friend and I are so impressed!!! Our room is well stocked and clean.

less

“Good location, dated rooms and unreliable air conditioning”

The hotel is conveniently located just a minute or two from the Rocky Mountaineer train stop and directly opposite a lovely park, making it an ideal overnight stop for rail passengers. The staff were friendly, extremely helpful, and responded promptly whenever we needed assistance. The bed was spac… more

The hotel is conveniently located just a minute or two from the Rocky Mountaineer train stop and directly opposite a lovely park, making it an ideal overnight stop for rail passengers. The staff were friendly, extremely helpful, and responded promptly whenever we needed assistance. The bed was spacious and comfortable. There was tea and coffee making facilities and a fridge in the room which were really useful. Unfortunately, the room itself was disappointing. It was extremely hot, and the air conditioning did not function properly. When we first arrived, the temperature was 32°C, and the unit displayed an error code and was not working. A member of staff quickly came to reset it and advised us not to set the room temperature below 20°C. However, despite not touching the unit, within around 20 minutes the error returned, and the air conditioning failed again. The room temperature was still in the high twenties. We ended up having to repeatedly restart the unit throughout the night, which made for a very uncomfortable and restless stay. This was particularly disappointing as we arrived late after a long day of travelling and had to leave again very early the following morning, making a comfortable night’s rest especially important. Aside from this, the room was generally dark, felt quite basic and dated. Some repair works had been neglected. For instance, the bathroom mirror was hanging off the wall and some of the chrome was worn off the sanitary wear. There were a number of redundant switches, such as old room thermostats and lighting that had been left in situ despite not being operational. The air con unit was very loud when it was working. In my view, the hotel would definitely benefit from refurbishment and brightening up to bring it up to a more modern standard.

less

“OK but you are likely to be disappointed but not a lot of other choices”

We were warned in advance that the hotels in Kamloops might not be up to the standards of other hotels we would stay at. That was certainly true for this hotel. Room was well below standard we expected. Staff was not very organized. Amenities were limited.