Element Vancouver Metrotown

““Absolutely Breathtaking””

Excellent customer service. Restaurants and markets within walking distance. Currency exchange is available at the local money marts and banks. Beer lovers will have to get to the local liquor store as no beer is sold at the local grocers.

“From ‘good’ to ‘barely ok’”

I stayed at Element for one week and this was my 6th stay. My experience has gone from good (back in 2018) to average to barely ok this time. I have stayed in all room types in the past visits, from suites to double queen beds to one king bed. This time I stayed in the studio king (Room XX12) w… more

I stayed at Element for one week and this was my 6th stay. My experience has gone from good (back in 2018) to average to barely ok this time. I have stayed in all room types in the past visits, from suites to double queen beds to one king bed. This time I stayed in the studio king (Room XX12) which is the type I used to book when I’m travelling alone. I requested high floor because the hotel is facing Kingsway where, from time to time, police cars and fire engines will pass through in the middle of the night. Wear earplugs if you do not want to be awakened by the sirens at night (it happened every night during my stay, what went wrong in Vancouver?! I felt sorry for the residents living along Kingsway!) Or choose those rooms where they are not facing the main road. ( I think the double room and one of the suites are quieter) I know this kind of outside noise cannot be controlled and it is not fair to complain the hotel, but for travellers like me who flew in long-haul would definitely want a good rest and this is just annoying. Apart from the outside noise, I found that the early morning noise from the corridor also very disturbing. Starting from around 5:30am everyday, I could hear the nearby doors opened and closed very loudly several times. I wondered if it is the hotel staff routine schedule in the linen room or some weird guests. I had encountered similar experience when I stayed here one year ago, but this time is even worse. I noticed the hotel has partially renovated the common area after my last visit, why didn’t they improve the sound proof and change the door locks, especially the ones the staff would use frequently? Another issue is the overall cleanliness of the room. I found stain on the bathroom walls, smell from the toilet, and dust on the bedside tables. Also, the housekeeping knocked on my door at 9:45am to do housekeeping?! Ok I forgot to put up the ‘do not disturb’ magnet on the door….. all the disruptions from midnight to early morning hardly provided me with a comfortable environment to rest.

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