Fairmont Pacific Rim

“Beautiful and expensive”

I have a soft spot for Fairmont properties and this one delivered the luxury and quality that you would expect from the brand: I always stay on the Gold floor because I like having the convenience and access to their lounge, and this one was recently renovated so it was beautiful and clean. They ha… more

I have a soft spot for Fairmont properties and this one delivered the luxury and quality that you would expect from the brand: I always stay on the Gold floor because I like having the convenience and access to their lounge, and this one was recently renovated so it was beautiful and clean. They have a concierge in the lounge that is proactive to your needs, and the spread of foods throughout the day were all delicious and presented well. The rooms on the Gold floor were all recently done as well I believe, and they are beautiful! They have Bocci lights and deep green velvet couches which felt truly luxurious. The location is not as central as some of the other nearby hotels, but it is right by the water which makes for a great walk in the morning. They have a bar in the lobby as well, with live music, which was a great place to wrap up the day with a nightcap. Overall, it was a luxurious and decadent stay, so expect to pay a pretty penny for it.

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“10 stars!”

From welcome through departure, to cleanliness and the cute tucked away pool area, this was a wonderful 2-day stay. The staff went above and beyond to make us feel special, and their training produced the the loveliest staff. The doormen were incredibly friendly and offered the local driver (also l… more

From welcome through departure, to cleanliness and the cute tucked away pool area, this was a wonderful 2-day stay. The staff went above and beyond to make us feel special, and their training produced the the loveliest staff. The doormen were incredibly friendly and offered the local driver (also lovely) to bring us to our destinations. I would say that while the hotel is beautiful, it does tend to look more “corporate meeting” than vacation hotel, yet offered bikes, nice gym and again nice pool and incredible hospitality. Thank you all for taking such good care of us!

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“Spacious luxury rooms but carpets to be replaced and staff was great and nice location”

Service staff flawless and we could later checkout and earlier occupy the room. Restaurant wss good and dishes tasty. The room was spacious and all kind of electronic gadgets provided. The carpet however was very dirty and worn and should be replaced. Also noisy outside aircons and even when it i… more

Service staff flawless and we could later checkout and earlier occupy the room. Restaurant wss good and dishes tasty. The room was spacious and all kind of electronic gadgets provided. The carpet however was very dirty and worn and should be replaced. Also noisy outside aircons and even when it is outside 13 degrees room warmed up to 23 which could only be controlled by a noisy aircon back to 19 Location is perfect close to dock cruiseships and centre with shops So for a high class hotel plus and minuses where some investments should be done to improve.

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“Between Average to Good”

There are pros and cons to staying here. Having read some of the other reviews I feel somewhat dissapointed now because I certainly did not get the world class experience they had. Having said that I have had better service and experience at hotels in London, Singapore, Tokyo, Yokohama, San Francis… more

There are pros and cons to staying here. Having read some of the other reviews I feel somewhat dissapointed now because I certainly did not get the world class experience they had. Having said that I have had better service and experience at hotels in London, Singapore, Tokyo, Yokohama, San Francisco, Los Angeles, Sydney and Melbourne to name a few. I am confounded about some of the other reviews because perhaps now I feel like they ignored me or perhaps the people writing the other reviews have not travelled internationally at all! I stayed at this hotel for two nights after disembarking the Coral Princess on a lengthy cruise from Japan via Alaska to Vancouver. I arrived after 2pm after doing a disembarkation tour with the ship. I found the reception to be crowded and had to line up to check in. Admittedly I was earlier than the 3pm arrival time, however I noticed other people being given their rooms straight away. Mine was not ready and I was waiting over an hour. Once 3pm arrived I did ask about it and eventually they found another room that was available. So first impressions were not overly impressive. After check-in I met a friend for drinks and snacks in the bar. This was good service, however it was the first hotel I have stayed at in the world where I had to wait to be seated. Hotels in Japan and Australia have a walk-in policy. The drinks were of good quality as was the food. With my visiting friend we ordered a sushi platter which was on the expensive side but good quality none the less. The room on arrival was exceptionally clean as was the bathroom. The bed was comfortable and the room was well lit. The second day is where the main issue arose. While I could have had a good stay and enjoyed the experience despite the slow check-in, what really upset me was that I had placed the make-up-room light on in the morning and departed for the day. I was out all day until close to 3pm. By the time I arrived back the room was still not made up. This was totally unacceptable. For the price I paid for the room and the expectation that it be made up was totally unaceptable. I have never experienced this in Singapore, London, Tokyo, Yokohama where I have stayed multiple nights at equivilent 5 star hotels. This was a first. When I go out during the day I expect the room to be made up on return especially if my return is after desgingated check-in times. This one incident is responsible for the review getting a lower score. This was not world standard service. I had to ring up reception to book the refreshing of the room and then I had to find something to do while it was done. That night I enjoyed room service meals which was top quality. The ordering process was simple and easy on the in room tablet. The meal was delivered in reasonable time and I did not feel like I was waiting long. In all honesty this could have been a perfect stay that matched my experiences and expectations from other cities in the world. This hotel is definitely below the standards set in Japan. Had it not been for the lack of cleaning and refreshing of the room on the second morning then this rating would have been excellent. This wasted my time, distracted me from my vacation activities and set a standard that says "we don't care". I have stayed at St. Regis Singapore and Marina Bay Sands at Singapore and did not experience this at those fine hotels. In the month prior to coming to this hotel I stayed in Sapporo and Yokohama, namely the InterContinental Yokohama Grand and did not experience such poor service at those hotels. As I prreviously wrote I cannot fathom how other people experienced world class service. The room should have been made up the following morning. I was used to my stateroom on the cruise ship Coral Princess being made up prior to lunchtime for the 22 nights I was on that ship. This hotel could not even manage refreshing the room for a 2 night stay. Now thanks to that lack of service on the second day I am left with the impression that this hotel does not care, is either slack, or incompetent. That was not world class service. It was unacceptable. It was uncaring and it was not good enough. This hotel had a higher nightly price than the Coral Princess. The Coral Princess could refresh the rooms on time. This hotel also had a higher nightly price than the InterContinental Yokohama Grand. In Yokohama the service was superb. I am not some novice traveller or inexperienced in the ways of the world. Either this hotel is slack or I was somehow singled out to ignore. It was my first time at this brand of hotel and my first time in Canada. Maybe guests with elite regular status get treated better, I do not know, but if others are getting world class service and a first time guest gets slack service it does not leave a favourable impression.

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