Fairmont Waterfront

“Fairmont Waterfront Colleagues”

A big kudos to Fairmont Gold Team , especial Metion Jasmin, Camila, Elle, Ahmad and Yoenkab, these people are amazing and made our stay and Anniversary a day to remember. Also at the ARC, our servers Katie and James are worth mentioning for their excellent service.

“Gold rooms not necessarily superior”

We stayed at the Fairmont Waterfront for two nights in a standard room as part of our Rocky Mountaineer train booking. The previous two nights we had stayed in Gold rooms as a pre–Rocky Mountaineer stay, so it was interesting to be able to compare the two experiences. Surprisingly, we actually pref… more

We stayed at the Fairmont Waterfront for two nights in a standard room as part of our Rocky Mountaineer train booking. The previous two nights we had stayed in Gold rooms as a pre–Rocky Mountaineer stay, so it was interesting to be able to compare the two experiences. Surprisingly, we actually preferred our standard room, as it had a stunning view over the water — considerably better than the view from our Gold room. In addition, one of our Gold rooms (on the 9th floor) was very noisy one night, which made it difficult to sleep. Unfortunately, there appeared to be a mix-up with our booking (which we believe was the hotel’s error). On the first night we were placed in a king standard room, despite requiring two double beds. A rollaway bed was provided that night, but it was very lumpy and uncomfortable. The staff were, however, able to move us to a double-bedded room for the second night. The lobby area often becomes very crowded, with limited seating. When guests are waiting for taxis, it can be difficult to find a place to sit. This is where Gold guests clearly benefit from having access to the Gold Lounge. Overall, while we did enjoy our stay, there were enough small issues that we would consider staying elsewhere on a future visit to Vancouver.

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“Bit of a disappointing stay”

This property is conveniently located and while most of the staff were incredible, my stay left a lot to be desired. First, check-in time was listed as being 3:00 pm, however, our room was not ready at that time. In fact, our room took almost three additional hours to be ready (we received our noti… more

This property is conveniently located and while most of the staff were incredible, my stay left a lot to be desired. First, check-in time was listed as being 3:00 pm, however, our room was not ready at that time. In fact, our room took almost three additional hours to be ready (we received our notification minutes before 6 pm). While early check-in is a perk that was listed when I booked through my credit card, it's not something I expect. I do, however, think we should be able to check in at the time that that starts. Having to wait an additional 3 hours after traveling all day at that point was rather disheartening, and they did nothing to make this up to us. We were also told upon arrival that our bags would be sent up to be ready for us when our room was available. Well, we arrived well after receiving our notice that our room was ready - since we had wandered quite far trying to kill time - and found that our bags had not been brought up, so we had to reach out to get that sorted. Additionally, as I booked through my credit card's portal, it was stated that we would be welcomed with a welcome amenity, but this was never provided for us. When we inquired about this in addition to the late check-in, they were almost dismissive about it and stated it was an oversight because it was a rather busy weekend, but that it would be sent up. Unfortunately, this never actually happened and we never received it. Other things that did not sit well with us included the fact that there were no slippers provided, so because we didn't want to walk barefoot or in socks on the hotel carpet, we had to use our shoes throughout the stay. Additionally, they were out of shower gel. Overall, it's a convenient location, the room was perfectly acceptable, staff were mostly great, but I'm not sure I'd book again.

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