Birchwood Inn, Bw Premier Collection

“Weird gaps in the set up of the room”

We went to the Birchwood Inn for a couples weekend. The staff were all kind and accommodating. There were lots of kids as they have a water park. There were a number of weird things about the hotel though--the fitness centre is in with the pool, but the pool doesn't open until 8 am, while the fitne… more

We went to the Birchwood Inn for a couples weekend. The staff were all kind and accommodating. There were lots of kids as they have a water park. There were a number of weird things about the hotel though--the fitness centre is in with the pool, but the pool doesn't open until 8 am, while the fitness centre is open earlier. That means that every morning you have to go down the lobby and then they radio someone who eventually meets you at the pool to let you in. They were nice about it, but it takes an extra 10 minutes. The gym equipment is also a little old and a number of items were rusty. There are some weird elements of this room that seem to suggest their interior designer did not think things through. We stayed in an executive suite. I picked it for the fireplace--I really wanted a fireplace. It does have a dual-sided fireplace, but it puts off zero heat. It's basically a glorified fireplace show. Other weird things--the handsoap is at least 6 feet from the bathroom sink (and is mounted to the wall so can't move). Also, presumably to let light into the bathroom, the shower has a glass wall. That means that if one person gets up to use the washroom, light streams into the bedroom. The garbage cans are 2 inches too tall for the bathroom, so they end up out in the middle of the room, and can't tuck under the counter. There was also no clothing storage and minimal closet space. We ended up draping our clothing items over the kitchen counter. The laminate floors mean you also can't lounge in front of the fireplace (although again--no heat). The jacuzzi was a little awkward in its configuration, but that's likely due to the manufacturer. The room did have a balcony, which would be great in the summer. The toiletries were underwhelming given that this was supposed to be "premier collection" hotel (Dove). Noise transfer was a bit of an issue. Even with a do not disturb sign up, a member of housekeeping, came into the room. I did appreciate the recycling bins. It's nice that there's underground parking--especially in winter. The location is good.

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“Nice overnight stay”

I booked the 1 bedroom suite for my granddaughters birthday. We had been 2 years prior for hed birthday as well. The suite was very spacious with a full kitchen and separate bedroom with 2 queen beds.. The pool, hot tub and huge jungle gym we're great keeping the kids busy. Room was clean and had … more

I booked the 1 bedroom suite for my granddaughters birthday. We had been 2 years prior for hed birthday as well. The suite was very spacious with a full kitchen and separate bedroom with 2 queen beds.. The pool, hot tub and huge jungle gym we're great keeping the kids busy. Room was clean and had everything you would need for a stay. My only suggestion is that the hotel should have either movie rentals available or a blue ray or something else for entertainment after the pool closes. The hotel over all is well appointed and clean.

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“Meh - it’s fine. Be very cautious in the pool area! I was injured”

This hotel is average. The rooms are fine. We found some hairs in the bedding and on the towels but I assumed they were from the cleaning staff as the room was clean. There is no continental breakfast, but there is a restaurant that serves breakfast. It’s a bit expensive ($58 for two adults) so we … more

This hotel is average. The rooms are fine. We found some hairs in the bedding and on the towels but I assumed they were from the cleaning staff as the room was clean. There is no continental breakfast, but there is a restaurant that serves breakfast. It’s a bit expensive ($58 for two adults) so we only ate there once during our 5 night stay. The pool area is great for kids! We didn’t have any kids with us but with the play centre and pools, I know kids would love it. One warning: be very careful around the pool area. I fell on the stairs between the main pool and the kiddie pool and got hurt pretty badly. I am very very bruised on my rear end, elbow, back and have a mild concussion from hitting my head on the stair. Be very careful! There seemed to be a lot of smokers at the hotel and piles of spit all over which grossed me out. The location of the hotel is great for me and what I was in the city for so I’ll likely stay again but if you don’t need to be in that specific area, you could find a better hotel.

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“Not great”

The check in took sometime as there was a line up of people to check in and early check in was denied. The parking lot was quite full of vehicles which made it hard to find parking. The smaller vehicles should have utilized the free underground parking so the larger vehicles could park in the parki… more

The check in took sometime as there was a line up of people to check in and early check in was denied. The parking lot was quite full of vehicles which made it hard to find parking. The smaller vehicles should have utilized the free underground parking so the larger vehicles could park in the parking lot. The location can be tricky to get into unless you are coming from the south. If you come from the north it’s not easy to get over to the hotel due to no u-turns allowed on the street. The room was very tired, worn and out dated. You could tell it had seen a lot of traffic and was in need of a refresh/reno. The price of the room for the night was too high for the quality of the room.

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