Best Western Plus Leamington Hotel & Conference Centre

“With a few tweeks, this could be a better hotel”

The good - - spacious room with two comfortable queen beds - clean - received a courtesy call to see if we needed anything (should have asked for extra blankets) - complimentary coffee and tea station in the lobby The not-so-good - - thin bed covers - could have used extra blankets - none sto… more

The good - - spacious room with two comfortable queen beds - clean - received a courtesy call to see if we needed anything (should have asked for extra blankets) - complimentary coffee and tea station in the lobby The not-so-good - - thin bed covers - could have used extra blankets - none stored in closet (it was late, so I didn't call front desk back) - cycling fan was noisy - so I turned the heat off - probably why I really needed another blanket - our room faced the atrium - that's a noisy spot - if you want a quiet room, book far from the atrium - the pool was closed so we were promised a deduction on our bill - when I returned home and opened the emailed folio, the deduction had not been made - called the hotel and they graciously refunded me - but why do I have to chase them? This hotel is ideal for families with young children. The atrium play centre looks like it would be a blast for kids.

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“Not bad, but not great”

We booked the Family suite which consists of 2 bedrooms, 1 bathroom and a living room with a couch a small little fireplace. I specifically called a week before to ask if there was elevator access and was told a simple “yes”. Was disappointed to find out when we got there that you can take the el… more

We booked the Family suite which consists of 2 bedrooms, 1 bathroom and a living room with a couch a small little fireplace. I specifically called a week before to ask if there was elevator access and was told a simple “yes”. Was disappointed to find out when we got there that you can take the elevator to level 2, BUT then had to take a small set of stairs to actually get to the room. Inside the room there was a 30cm rip of carpet right when you enter the room and proved to be a tripping hazard. The room was spacious and beds very comfy. The room with 2 beds had no window and the room with the 1 king has a view of the roof and ventilation system. The bathroom was the worst part of the stay. It had a pretty consistent smell of sewerage coming from the drain and we had to keep the fan running to help ease the smell. The playground was good and kids had lots of fun. The pool area was a big disappointment due to the lack of proper ventilation in the room and therefore condensation would randomly drip down from the ceiling on you wherever you chose to sit. This area definitely needs some TLC with lots of rusty spots visible on the cement floor and general pool area. The pool size is great and liked that pool towels were always available. Big negative is that there is no washroom in the pool area and can only imagine how many kids just use the pool instead when they need the washroom. Overall some of things can be overlooked but when you factor in you pay a $12 resort fee on top of your (high) room rate, it makes it hard to overlook some of the negatives. TIP* read the fine print about the waterslides before you go.

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