Best Western Plus Cairn Croft Hotel

“Tropical paradise”

I never leave reviews but the staff at this hotel are like no other. They are so friendly and accommodating. People might complain about having to wait for the pool at times. But there is not a long wait. It is much better so the pool is not overly crowded. The room were very clean.

“Very comfortable stay!”

Although super busy and loud the rooms were great, spacious and clean. Good value for your money.

“Great Getaway”

We went for our 50th Anniversary. We had a nice clean room .Everyone was very nice and helpful. The restaurant was great for dinner and entertainment. Would recommend this hotel .

“Hate/Love”

I have stayed at this hotel many times over the years, as it has become a favorite for my family. The rooms are consistently clean, the staff is friendly, and the convenience of having amenities such as a hot tub, pool, arcade, and playground all in one place is a major draw. However, during our mo… more

I have stayed at this hotel many times over the years, as it has become a favorite for my family. The rooms are consistently clean, the staff is friendly, and the convenience of having amenities such as a hot tub, pool, arcade, and playground all in one place is a major draw. However, during our most recent visit over March Break, my experience was less positive. While my son still enjoyed himself and had fun interacting with other children, the pool area was frequently over capacity. Guests were often required to wait in line just to access the pool. That said, I would like to acknowledge the staff member who was stationed in the pool area each day to monitor capacity and rowdiness in the pool, this was appreciated. In addition to the March Break crowds, the hotel was also hosting hockey teams and birthday parties. These large groups often took over the entire pool or occupied most of the seating area near the playground, leaving little to no space for other parents to sit and supervise their children. Unfortunately, these areas were also left in poor condition, with food scattered across the turf and no evidence of regular cleaning or vacuuming. Regarding the birthday parties, it appeared that many of the children attending were not registered hotel guests. In my opinion, there should be designated spaces for these events, and they should not be scheduled during peak periods such as March Break, when hotel capacity is maxed. The on-site restaurant was average at best. The website advertises a “Happy Hour from 2–5 with half-price appetizers,” but when I was charged full price and inquired about it, I was told this promotion did not apply during March Break. I pointed out that this exclusion was not stated on the website, but the manager was dismissive, appeared eager to end the conversation, and simply responded that the promotion would resume the following week. lastly, we checked out at 12pm. Unit 12:30 I spent money in the arcade for my son. When finished I noticed my room door was still open and no cleaning so me and my son quickly ran in to wash our hands before leaving the hotel. The Head cleaner must of saw us and instead of talking to us she went to the front desk to have them call my cell phone and tell me I had to vacate the room. By that time I was at the vending machine and almost out of the building. I have been many times, spent lots of money and the rude cleaning lady couldn't just say " excuse me you cannot do that" but rather made me feel like a criminal. The entire situation has been bugging me and left such a sour taste in my mouth that I thought it was worth update the review for. We particularly enjoy the courtyard rooms; however, improved soundproofing would greatly enhance the experience, as noise levels can be quite high and there is little insulation from surrounding activity. Despite these frustrations, this hotel remains unique in the area, and my family genuinely enjoys the overall experience. For that reason, we will likely return in the future.

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