Chateau Cartier Hotel & Resort Ascend Hotel Collection

“Wonderful experience at Chateau Cartier Hotel in March”

Friendly bilingual staff. We were welcomed with a smile at the concierge desk and given a room overlooking the thermal spa. Our suite was large with a comfy big leather couch, two big TVs in the room, small bar fridge, safe, double doors to the bedroom and comfy bedding. Room was clean with a few c… more

Friendly bilingual staff. We were welcomed with a smile at the concierge desk and given a room overlooking the thermal spa. Our suite was large with a comfy big leather couch, two big TVs in the room, small bar fridge, safe, double doors to the bedroom and comfy bedding. Room was clean with a few construction blips we noticed with the pipes to the toilet and the tile not extending all the way to the floor (it was painted grout in one area) but otherwise a clean room. Hotel was quiet for a weekend on Ontario March Break. The lobby was inviting with a fireplace. We had to park at the other lot further over by the next building. We accessed the spa (extra charge) from the hotel which was great as you do not need to get a locker. We had massages, dined at Kato restaurant by the fire for dinner and enjoyed the thermal spa amenities on a cold evening. We would definitely recommend coming to Chateau Cartier as a treat, celebration or a romantic getaway.

less

“Excellent stay !”

Hôtel was great - very handy and only minutes by car from Ottawa centre. Room was super. Spa offer for residents was so reasonable. *bed was the worst so far on our travels 😬

“Very pleasant getaway”

My family of four spent two nights mid-week at the start of summer. We booked a room with two queen beds, which was spacious and suitable for two adults and older teenagers. It was clean, but lacked a few conveniences. We immediately noticed there was no nightstand between the two beds, which was… more

My family of four spent two nights mid-week at the start of summer. We booked a room with two queen beds, which was spacious and suitable for two adults and older teenagers. It was clean, but lacked a few conveniences. We immediately noticed there was no nightstand between the two beds, which was inconvenient for the individuals sleeping on that side of the bed. We also didn’t have a guide to hotel amenities, so we had to figure out how to connect to the free wifi and we never learned how to use the Chromcast on the tv, if there was one. It would have helped to have a desk and chair, and the outlets were far from any surfaces to rest a phone or computer. The bathtub was unusually deep, but the water pressure was better than most hotels. The bath towels were a bit scratchy, and probably should be replaced. The room overlooked the thermal spa and golf course. We had breakfast at the Ono restaurant and dinners at Kato. Both were well priced and the food was excellent. My husband and I spent a day at the Koena spa. It was much more relaxed compared to Nordik. The change rooms were clean and the lockers were large. Overall, the spa experience was enjoyable and relaxing. The grounds were clean and it was easy to find lounge chairs. It was mid-week, so not too crowded or loud. I recommend the spa services, like a massage or facial. The aestheticians were wonderful and discreet. Other hotels allow guests to charge meals and drinks to their rooms, but that was not an option here. We paid for our two nights at check-in and we carried our wallets with us at all times, which was not convenient when visiting the thermal spa where drinks and snacks had to be paid on the spot. This is a fine hotel for families, if they don’t expect to use hotel amenities. The thermal spa only accommodates guests 18 and older. The hotel doesn’t have a pool or outdoor area to sit. We didn’t see a children’s menu at the restaurant. Overall, it was a nice stay and my husband and I will return - without children.

less