Holiday Inn Express & Suites Downtown Ottawa East By Ihg

“Clean, Fresh & Modern Hotel”

I stayed here for a Leisure Trip to Ottawa to get away for a few days and for a train trip. Ottawa is a Beautiful City with lots to see and do and there is something for everyone here. Happy Hour is the best time to go for food in Byward Market. My Check In Experience was easy and welcoming and… more

I stayed here for a Leisure Trip to Ottawa to get away for a few days and for a train trip. Ottawa is a Beautiful City with lots to see and do and there is something for everyone here. Happy Hour is the best time to go for food in Byward Market. My Check In Experience was easy and welcoming and the girl who greeted me at the counter was very nice and helpful. The room was very clean, spacious and modern and laid out perfectly for the modern traveler. The bed was very comfortable, HVAC worked great and I always love a clean spacious bathroom with stand up shower. Dove products provided in the bathroom along with fresh and fluffy towels. Plenty for one person but two would need extras. I did use the pool which had a perfect temperature but it is very small and I had to leave when some kids came in and took it over. I then opted to use the gym. The treadmills allowed for a comfortable 45 minute run and there is a cable machine along with dumb-bells to get a decent workout in while traveling. A small hot breakfast is provided and had a reasonable variety including pancakes, muffins, breads, yogurts and sausage or bacon with eggs. The only draw back is fresh fruits or healthier options was extremely limited. The Breakfast area was very busy and crowded when I was there and I would suggest, extending the hours to at least 10:00am during the week and 10:30am on the weekends. The breakfast inclusion was why I chose this hotel along with having a gym and pool access. The hotel is within walking distance to Downtown Ottawa, Parliament and Byward Market and is roughly a $10 uber/Lyft ride from the train station. Be advised though that there is a Homeless Shelter across the street and around the corner from the hotel. Be aware of your surroundings and walk on the right hand side of King Edward Street when heading to the hotel. Ask the hotel staff for directions to avoid the rough streets in the area. The hotel is safe itself as doors are locked and monitored from the outside to the lobby and security is onsite to ensure guest safety and security. Overall the hotel is clean, fresh, modern and has everything you need for a budget minded traveler who values a modern and comfortable place to stay while exploring the City.

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“Nice hotel”

Customer service at this location was good. We had zero issue's checking in. The rooms were a good size, and comfortable. When I asked about the breakfast, I was told that staff would be able to assist me with Gluten Free options for breakfast. When I spoke to them in the morning, the kitchen s… more

Customer service at this location was good. We had zero issue's checking in. The rooms were a good size, and comfortable. When I asked about the breakfast, I was told that staff would be able to assist me with Gluten Free options for breakfast. When I spoke to them in the morning, the kitchen staff were polite and very helpful. They assisted me in getting some eggs and even toasted me some Gluten Free Bread (not using the shared toaster) in the kitchen so cross contamination would be minimal. The rooms were clean, and the noise level was minimal. The only negative aspect I found was the location to downtown was perfect when walking to the By-ward Market; however there was a community run medical building for the homeless almost directly across the street. Which meant that there were a lot of homeless individuals in the area openly doing drugs (we saw people injecting themselves). This is not the hotel's problem; it's a systemic issue for all of our country and I realize that it's a complicated issue; however when I was here I was travelling with my teenage daughter the two of us ladies felt very uncomfortable walking back to the hotel a night. The hotel did have security staff very visible; so I believe this was their solution to making customers feel a bit more secure.

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“Parking underground, clean and spacious room, quick check in”

Parking underground was easy and practical, although there was a sign stating they were sold out on the day we were leaving. We stayed for one night and have zero complaints. Our room on the ninth floor was quiet, clean, and spacious, with a nice walk-in shower. Elevators worked fine, although a li… more

Parking underground was easy and practical, although there was a sign stating they were sold out on the day we were leaving. We stayed for one night and have zero complaints. Our room on the ninth floor was quiet, clean, and spacious, with a nice walk-in shower. Elevators worked fine, although a little slow. We did not go for breakfast, use the pool, or purchase anything from the small market. We would return if in the area.

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“A Nice Stay”

A nice stay at this property. Check in was fast and friendly. All of the staff were helpful and friendly. The hotel is in a good location, within walking distance from many attractions. The room was clean comfortable and spacious. I would return.

“Basic Hotel Near Downtown”

A typical Holiday Inn Express hotel located on the outer end of Downtown Ottawa. The rooms are very comfortable, staff are generally nice, facilities are in good shape, decent sized parking lot, however the nearby streets are very sketchy at night though hotel has a security guard in the lobby area… more

A typical Holiday Inn Express hotel located on the outer end of Downtown Ottawa. The rooms are very comfortable, staff are generally nice, facilities are in good shape, decent sized parking lot, however the nearby streets are very sketchy at night though hotel has a security guard in the lobby area and doors are locked after certain hours at night. Below is the detailed review. Location: The hotel is at a 10 minute walk from main downtown area with all attractions and markets. Unfortunately there are hoards of homeless people out on the streets at night which does not give a safe feeling. If you have to park at a garage nearby you must walk back with certain care. Rooms: The rooms are modern, new, well furnished, and very comfortable. The furniture is new, there are ample or charging outlets across the room. There is decent closet space and iron with board is available. Bathroom: The bathrooms are super nice and have the best fixtures, very nice amenities, and good water pressure. Breakfast: The typical Holiday Inn breakfast with scrambled eggs and sausages, while the bakery section has good variety. Juices, water, yogurt, and tea/coffee. The coffee maker is available for hotel guests all day round. Parking: The paid basement parking garage is very convenient, however it gets filled up very quickly. The other options are at a 2 minute drive and minute walk. The overnight weekend rates at external parking garage are half than what the hotel charges. Staff: A big shout out to all East Asian staff working at the property from front desk to breakfast. All were very kind, polite, & extremely helpful. The other staff members were not very friendly or either helpful. Stark contrast between the level of service from both group of staff members. The common areas are also nice with various types of comfortable seating available. Overall this is the more affordable option near downtown Ottawa.

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