Surestay Hotel By Best Western Kemptville

“Back Again”

Stayed here before, found it very good so booked again. The staff are very pleasant and friendly. Booked in fine and went to room but could not get in. Went back to reception and they had not programmed the keys so sorted it. There was no creamer and spoon packs for the coffee but after the key is… more

Stayed here before, found it very good so booked again. The staff are very pleasant and friendly. Booked in fine and went to room but could not get in. Went back to reception and they had not programmed the keys so sorted it. There was no creamer and spoon packs for the coffee but after the key issue did not go back again but left it till morning. In the morning asked about the coffee creamer etc and was informed that Best Western had decide to remove them. That’s a backward step for sure as I like a coffee first thing as I get up. The second day the door keys would not work again so off to reception to be programmed, guess someone missed this both days. The room was the same one as last time, maybe they remembered, nice big and comfortable, bathroom fine too. Breakfast was good with bacon and egg muffins, breads, cereal, muffins, yogurt, fruit and juices. So, noting the first paragraph I still recommend this Best Western and would return no problem. Many thanks.

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“Excellent small hotel experience”

A small but convenient hotel on our road trip. Everything exceeded expectations. Many upgrades like new flooring and granite counters. Spotlessly clean. Smart TV. Friendly staff. You even get breakfast included!

“Road cruze 2025”

Four of us went on a road trip a d stayed overnight at the sure stay. The room was clean the staff were very nice and catered to whatever we needed e.g.more chairs outside Filling up our ice and giving us extra towels. Had a wonderful continental breakfast and the price was right. We recommend … more

Four of us went on a road trip a d stayed overnight at the sure stay. The room was clean the staff were very nice and catered to whatever we needed e.g.more chairs outside Filling up our ice and giving us extra towels. Had a wonderful continental breakfast and the price was right. We recommend this property and will visit again .

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“The Minuses Outweigh the Positives”

The Good - Clean room, comfortable bed and good towels. The Bad - The heater in our room seemed to have a broken or misplaced thermostat. It was against an outside wall and regardless of setting the thermostat to anything below 68° (for comfortable sleeping) the heater would run to be at 68°. To … more

The Good - Clean room, comfortable bed and good towels. The Bad - The heater in our room seemed to have a broken or misplaced thermostat. It was against an outside wall and regardless of setting the thermostat to anything below 68° (for comfortable sleeping) the heater would run to be at 68°. To do this it would run about three minutes, shut off for about one minute, then turn back on. That cycle, with an extra loud fan ran throughout the night and kept us awake. The heater had a freeze protection mechanism so even if the power was off, the heater would cycle through a heating mode every few minutes. A few other bad things- no outlets on one side of the bed, no rug by patio doors to wipe off boots causing floor to get wet from snow on boots and the TV operation guide was incomplete. There was no mention that the cable box needed to be turned on manually. We figured it out the next morning. We had two dogs with us. I checked the hotel policy prior to making the reservation and it stated there is a $30/day pet fee. When I checked in they wanted to charge me $30 per pet/day for a total of $60. I showed the clerk the policy on their website. He looked through his paperwork and then said he would only charge for one pet. Either the policy isn’t written well or the hotel was trying to make some extra $$$. Overall, we would not stay here again. Most of the bad things could be tolerated, but the heater made the stay unbearable.

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