1 Hotel Toronto

“Great one-night stay in Toronto”

Stayed here for one night with three friends while on a road trip, and it was a really comfortable stay. The staff were very friendly and welcoming, and the location worked perfectly for us to quickly get out and see a bit of Toronto. Our room was a great size, with good views of the city, and eve… more

Stayed here for one night with three friends while on a road trip, and it was a really comfortable stay. The staff were very friendly and welcoming, and the location worked perfectly for us to quickly get out and see a bit of Toronto. Our room was a great size, with good views of the city, and everything felt clean and comfortable. We also really liked the bar area; it was on the expensive side, but a really nice spot and worth it for the experience. Would definitely recommend, and I’d happily stay again in the future.

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“First impression of Toronto”

First of all I would like to shout out the staff in this hotel. From opening doors, taking care of luggage to turn down service at night, the staff was elite. Manis helped us to our car and gave us water bottles as we departed. He was very friendly and extremely helpful. The entire hotel is dedicat… more

First of all I would like to shout out the staff in this hotel. From opening doors, taking care of luggage to turn down service at night, the staff was elite. Manis helped us to our car and gave us water bottles as we departed. He was very friendly and extremely helpful. The entire hotel is dedicated to being eco friendly. When we stepped inside we noticed how beautiful the interior design was. The candles in the evening (lobby and flora lounge) were beautiful. The hotel is located in an area that is walkable to nearby coffee shops, bars, and restaurants. The room was very clean and we especially enjoyed the turn down service each night. We thoroughly enjoyed the gym, the equipment was top tier with products from Rogue, TRX, and Therabody. We dined enjoyed a cocktail at Flora lounge (if you join the hotel membership you receive a complimentary cocktail!) and dinner at Casa Madera which is located within the hotel. The dining was overall wonderful and we are glad we included it in our trip. Value was wonderful and the noise levels within the hotel were very respectful. The city noise is unavoidable as it is located down town. We highly recommend choosing the 1 hotel for your accommodations in Toronto and we can’t wait to try out the other locations around the globle.

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“1 Hotel Turned a Problem into the Best Service I’ve Ever Experienced”

I took my teenage son to Toronto for a YungBlud concert and decided to make it special by booking two “luxury” hotels: one night at another high-end hotel, and the rest of the weekend at 1 Hotel (where I’ve stayed before). Both were in the $500–$700/night range. On paper, they looked the same. In r… more

I took my teenage son to Toronto for a YungBlud concert and decided to make it special by booking two “luxury” hotels: one night at another high-end hotel, and the rest of the weekend at 1 Hotel (where I’ve stayed before). Both were in the $500–$700/night range. On paper, they looked the same. In reality, they were not. When we checked into our room at 1 Hotel, there was an issue: because a window had been left open before we arrived, the room had been invaded by what looked like tiny garden bugs or baby mosquitoes. Thousands of them. Not what you expect at this level. Not their fault. There is a huge garden outside the window and if the window if left open they will naturally flow towards the light and heat. What impressed me was not that something went wrong, but how they handled it. Immediate response: As soon as we mentioned the issue, they switched our room right away. No defensiveness, no excuses, just, “We’ll fix this now.” Above-and-beyond service: We realized later we’d left a bottle of champagne at the first hotel. That hotel told us to “just order an Uber” to get it. When I mentioned this to 1 Hotel, they personally contacted the other property, arranged for their concierge car to bring the bottle over, put it on ice, and delivered it to our room. Thoughtful apology: That night, we received a plate of fruit and strawberries with a handwritten note apologizing for the inconvenience. Financial gesture: At checkout, they had already removed the $50 valet fee from the bill without me asking. Follow-up after the stay: On the drive home, I received a personal email from the hotel manager, apologizing again and offering us an upgrade on our next stay. Two hotels called themselves “luxury.” Only one behaved like it when things went sideways. 1 Hotel turned a potential horror story into a masterclass in hospitality. They didn’t just fix a room; they restored trust and made us feel genuinely cared for. I will absolutely stay here again and recommend 1 Hotel Toronto to anyone who wants true 5-star service, not just 5-star pricing.

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“Great Experience”

Our stay at the 1 Hotel Toronto was very good. We stayed here while in town for our Daughters wedding, The hotel is lovely, the food is really good. The staff were all very nice. We did bring our 2 dogs with us for the three days, and I have to give a huge shoutout to Robin for helping us with … more

Our stay at the 1 Hotel Toronto was very good. We stayed here while in town for our Daughters wedding, The hotel is lovely, the food is really good. The staff were all very nice. We did bring our 2 dogs with us for the three days, and I have to give a huge shoutout to Robin for helping us with all the arrangements and answering my many questions. Robin was amazing to work with!! He also introduced us to Elaine for dog sitting/walking. I would hire Elaine again in a heartbeat! My dogs loved her and she treated them as if they were her own! She kept them so busy they had so much fun!! If you take your dogs with you, I strongly recommend you work with Robin and hire Elaine!

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