Sheraton Toronto Airport Hotel & Conference Centre

“Thank you everyone!”

The hotel staff, without a single exception, were friendly, helpful and supportive. We required an accessible room and everyone went out of their way to ensure we had everything we needed and were comfortable. And the restaurant was surprisingly good; a bonus.

“A clean, lovely hotel with all the amenities”

It was a treat to stay at the Sheraton in Toronto last week. I was there for a hip replacement surgery at Clearpoint Surgical Solutions across the street. The staff was so friendly, accommodating & made our stay awesome. They graciously allowed us to book in early & rest, had all the amenities to s… more

It was a treat to stay at the Sheraton in Toronto last week. I was there for a hip replacement surgery at Clearpoint Surgical Solutions across the street. The staff was so friendly, accommodating & made our stay awesome. They graciously allowed us to book in early & rest, had all the amenities to support surgery recovery. The gym was clean, good quality equipment & the pool was lovely with a bright dome ceiling to allow lots of light in. The restaurant staff were kind & helpful especially Ursula & Elif & Johanna. The food was delicious & fresh & never disappointed. We will stay here again.

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“Very good option for Clear Point Surgical Patients”

We stayed here as part of the Sheraton's arrangement with ClearPoint Surgical Solutions - it is literally across the street. Staff were well versed on this program and happy to accommodate any requests - like a raised toilet seat or a later checkout. They even put us right across from the ice mac… more

We stayed here as part of the Sheraton's arrangement with ClearPoint Surgical Solutions - it is literally across the street. Staff were well versed on this program and happy to accommodate any requests - like a raised toilet seat or a later checkout. They even put us right across from the ice machine, which was great. Room service was tremendous and quick (separate review made for Olio). Staff were excellent, especially our beautiful singing housekeeper. We were glad we stayed here. Two notes: (1) these are pet-friendly rooms. If you have allergies, bring your antihistamines and stay off the upholstered furniture. (2) The shower chair provided was actually a commode, and the shower was a bathtub, not a walk-in shower, so that part was a bit challenging. It was fine, just good to know in advance. All in all, a successful trip.

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“Dread coming here as part of a group booking”

I have stayed here a couple of times, amd while the public areas are clean and tidy, the rooms are average and the service is variable. Staff ranged from uninformed to unhelpful. A great example of a Bonvoy location that seems happy to benefit from the advertising, but doesn't really like providin… more

I have stayed here a couple of times, amd while the public areas are clean and tidy, the rooms are average and the service is variable. Staff ranged from uninformed to unhelpful. A great example of a Bonvoy location that seems happy to benefit from the advertising, but doesn't really like providing the "perks" of Bonvoy Status. Any request for the status perks that most properties provide happily, the excuse of being part of a group was used as a convenient way to deny the facilities that many other properties provide. I was advised to speak to a sales manager, and given her card, but she was, apparently, unwilling to answer the phone at any point

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