Hotel Plaza El Bosque Ebro

“Beautiful hotel in a great location but...”

The Plaza Hotel del Bosque Ebro is a beautiful hotel in a great location. Room 1201 is very quiet and spacious with a desk and pocket doors to close the bedroom from the 'working room'. It's clean. And quiet. But our reservation did not include breakfast. When we checked in, at ~ 1 am, the recep… more

The Plaza Hotel del Bosque Ebro is a beautiful hotel in a great location. Room 1201 is very quiet and spacious with a desk and pocket doors to close the bedroom from the 'working room'. It's clean. And quiet. But our reservation did not include breakfast. When we checked in, at ~ 1 am, the receptionist said that our reservation included breakfast. I didn't question the apparent discrepancy as I have 3 hotel reservations on the trip and assumed I was confused, especially given the hour and the ~ 18 hours of travel time. When we checked out, it was apparent that the 'included breakfast' was at an additional $80 ($20/day, for a breakfast that I didn't need because I was attending a conference at a near-by location, which offered breakfast.) The other problem was that there is construction occurring at the hotel both apparently on the water system for one day that we were there, and on the 17th floor (where they are constructing an 'event' venue, with the pool and outdoor terrace). But notice of the construction was not provided at the time of booking. And the water system construction resulted in NO WATER one morning. So no shower on the 12th floor. But the shower in the gym was available, 13 floors away. There is a lovely game room, with a nice pool table. But I don't think I will stay here again, even though it is very convenient to where I needed to be and to the subway (which is super easy to use). Just one person's view. Your experience might be better.

less

“Pretty far from 5 stars”

That's the first thing you should have in mind when booking this hotel. We've cancelled another hotel in Las Condes thinking this one's better, unfortunately we were wrong. I'll state out all the positives and negatives so you decide yourself. PROS: - LOCATION: Excellent location in a quiet and sa… more

That's the first thing you should have in mind when booking this hotel. We've cancelled another hotel in Las Condes thinking this one's better, unfortunately we were wrong. I'll state out all the positives and negatives so you decide yourself. PROS: - LOCATION: Excellent location in a quiet and safe neighborhood surrounded with residential apartments with security, really nice. Several restaurants around it and groceries, as well the Cenco Costanera tower and mall 10 min walk. Metro station 5 min walk. - BREAKFAST ROOM: I mean ONLY the area where's breakfast on top 17 floor is really nice. It offers both, indoor and outdoor seating with excellent views of surrounding high rises and magnificent Andes in distance, - POOL ROOM: Again, only the room which is adjacent to the breakfast area on the opposite side of top floor. CONS: - LOBBY - too small for such a hotel. Welcome drink in a ''5 star'' hotel is pure natural water from a fountain by the reception. No one trying of willing to assist you with luggage taking it to your room, - ROOM - very dated, in need of renovation. You can tell that from the old entrance doors, over room furniture, dated very soft beds,... Water in room is given only on arrival and NEVER restocked, which is a practice in even 2-3 stars hotels. There's a kettle in the room, but NO coffee neither tea provided - again a regular practice for even low class hotels. Cutlery in the kitchen drawer seems being from 70's last century. Out of 4 days room was cleaned only 2 times, after our remarks at reception when we came back at 6PM. Room key was misfunctioning every day, sometimes even twice a day so had to go down to reception to replace it. - BREAKFAST - very ordinary one you experience in 3 star hotels with every day the same. NO egg station for fresh cooking, but prefabricated omlettes in a bowl. If you want a lunch box because of the tours which start early before the breakfast they charge it 5$ per person. Greedy and unacceptable. - POOL - on Top floor with great views but very small. Consider it a size of a larger hot tub. It's open from 9 AM, but no one locks the doors so I went every morning at around 7 AM. Then you have it for yourself and you can do some relax swimming. In the afternoon it is packed with people and you can hardly enter it. Furthermore, in the afternoon there's no way you will get your pool towel as they're all gone. I called reception to refill them few times, no one did. Also, forget about having your sunbed there, as there're only 10-15 for a 17 floors hotel. The furniture around the pool area is in decaying state (see the pics). To conclude, by no means don't expect 5 stars service, rather a 3 star. Hotel has great potential, but at this moment is not a one to recommend.

less