Intercontinental Santiago, An Ihg Hotel

“High-quality hotel and service”

I stayed in this hotel with a tour group. The hotel is beautiful, rooms are spacious and comfortable and housekeeping is excellent. Our guide told us we were staying in the lower-priced wing but whatever is in the pricier rooms, I can live without it. My room had many electrical outlets as well … more

I stayed in this hotel with a tour group. The hotel is beautiful, rooms are spacious and comfortable and housekeeping is excellent. Our guide told us we were staying in the lower-priced wing but whatever is in the pricier rooms, I can live without it. My room had many electrical outlets as well as a couple of USB ports on the desk. The buffet breakfast was plentiful with a lot of variety although some people in the group said the guacamole was tasteless. (I didn’t try it.) Service was very attentive. They have a machine that dispenses hot beverages of your choice but when I got up to refill my cup a waiter insisted on getting it for me. Nando, the waiter on our first day there, was very friendly ad spoke excellent colloquial English. Both mornings our waiters strongly encouraged us to submit reviews on TripAdvisor and Google, directing us to the card on the table with a QR code. I did not try the pool but the gym had brand-new high-tech equipment that communicated with my Apple watch. Getting to the gym on the 18th floor or the pool on the 19th took some doing. Only the elevators in the high-priced section go that far and not every elevator in that bank does, so check the panel before the doors close on you. You also cannot select those floors unless you get a separate key card for those floors at the front desk. No charge, fortunately. One woman in our group noted that the sauna must be reserved in advance and later when she showed up at the appointed time they told her she had to wait because the entrance is in through the men's locker room and there were men in the gym. There was a large selection of weights and machines but not many of each machine. This was no problem since I was the only one using the gym at the time. One very pleasant surprise: they had an extensive selection of jewelry in the gift shop and it was not overpriced. Our group visited in the morning, bought a few things, went to a craft market in the afternoon and bought more- and a few went back into the hotel shop to make more purchases when we got back! Our group had a farewell dinner at Basta Pasta, one of the hotel restaurants. It was acceptable but nothing impressive. I will cover that in a separate review.

less

“Luxurious, affordable, great service and value for money”

Centrally placed in nice area, proximity to major sights. Nice hotel with great service and concierge. Large reception area with all services close by. Very good breakfast and service with nice, accommodating staff. I’ll be back.

“No water in morning, slow elevator… but fantastic breakfast”

There was no water in the building for hours this morning, and the elevators are very slow as they are being refurbished. So that diminished our two-day stay. It’s a sprawling hotel in a prime location. The breakfast buffet is spectacular. The hotel has several trip hazards… random steps throughou… more

There was no water in the building for hours this morning, and the elevators are very slow as they are being refurbished. So that diminished our two-day stay. It’s a sprawling hotel in a prime location. The breakfast buffet is spectacular. The hotel has several trip hazards… random steps throughout the lobby and even as you enter the public restroom. So exercise caution.

less